I thrive working in a team structure and excel at communicating with persons inside and outside the organization. One of my biggest strengths is my ability to plan, organize, prioritize, and make smart decisions that are for the best of the company. I excel at analyzing quantitative data and enjoy participating in efficiency discussions.
Career Objective
*Forward-thinking administrative professional offering a unique combination of creativity and analytical skill with the ability to assess both vantage points simultaneously for an effective balance of visual nuance and sound business decisions which are easily transferrable into a variety of positions.
Skill Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Core Accomplishments
Professional Experience
Executive Administrative Assistant for CEO, 01/2015 to 05/2015 Metabank – Sioux Falls, SD,
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Answer phone calls and direct calls to appropriate parties or take messages.
Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
Attend meetings to record minutes.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
Perform Claireral office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
File and retrieve corporate documents, records, and reports.
Open, sort, and distribute incoming correspondence, including faxes and email.
Make travel arrangements for executives.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
Manage and maintain executives' schedules.
Prepare responses to correspondence containing routine inquiries.
Provide clerical support to other departments.
Compile, transcribe, and distribute minutes of meetings.
Process payroll information.
Set up and oversee administrative policies and procedures for offices or organizations.
Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
Interpret administrative and operating policies and procedures for employees.
Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Greet visitors and determine whether they should be given access to specific individuals.
Front Desk Receptionist, 10/2012 to 01/2015 Ockham – Albuquerque, NM,
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Schedule appointments and maintain and update appointment calendars.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Schedule space or equipment for special programs and prepare lists of participants.
Receive payment and record receipts for services.
Area Manager Clerk, 04/2006 to 10/2012 AT&T Mobility – City, STATE,
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Compute, record, and proofread data and other information, such as records or reports.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Complete work schedules, manage calendars, and arrange appointments.
Review files, records, and other documents to obtain information to respond to requests.
Deliver messages and run errands.
Inventory and order materials, supplies, and services.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Monitor and direct the work of lower-level clerks.
Train other staff members to perform work activities, such as using computer applications.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Review files, records, and other documents to obtain information to respond to requests.
Customer Service Representative/Technician, 04/2000 to 03/2006 BellSouth Mobility/AT&T Mobility – City, STATE,
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Solicit sales of new or additional services or products.
Order tests that could determine the causes of product malfunctions.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Customer Service & Collections Representative, 01/1994 to 04/2000 Mercantile Credit/Dillard National Bank – City, STATE,
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Answer customer questions regarding problems with their accounts.
Record information about financial status of customers and status of collection efforts.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Receive payments and post amounts paid to customer accounts.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Negotiate credit extensions when necessary.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Education
BS: Nursing, Expected in May 2018 Southeastern Louisiana University - Hammond, LA GPA: GPA: 3.8 Nursing GPA: 3.8
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