LiveCareer-Resume

Executive Administrative Assistant resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

A creative and supportive worker with a record of increased responsibility and career skills. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Enjoys learning new programs processes and fields and loves a challenge. A team player who is attentive to detail and able to work in a fast paced environment and is a self-starter. Demonstrates excellent oral and written communicating skills.

Skills
  • Transcribing Information
  • Visitor Greeting
  • Administrative Oversight
  • Video Conferencing Software
  • Document Filing and Retrieval
  • Calendar and Scheduling Software
  • Bookkeeping and Basic Accounting
  • Spreadsheet Creation
Education
The Ohio State School of Cosmetology Columbus, OH, Expected in 07/2022 Licensed Advance Esthetician : - GPA :
  • Certified and trained in the following: Dermaplane, chemical peels, microdermabrasion, special effects makeup, glam makeup, airbrush makeup, lash lift, brow & lash tint, specialized waxing, and sugaring.
Sandusky High School Sandusky, OH Expected in 05/2008 High School Diploma : - GPA :


  • Professional Development: Management and leadership training- Technical skills training- Professional career course competition
  • Completed AP course in computer science and chemistry.
  • United Black Students Member
Work History
Icu Medical Inc. - Executive Administrative Assistant
WA, State, 05/2008 - Current


  • Used software to coordinate meetings, appointments and tasks senior executives.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Prepared presentations, materials and documentation for use executives in meetings and engagements.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Implemented updated policies and practices for organization and monitored effect.
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Trained junior office staff in correct procedures and reporting requirements.
Inktel Holdings - Customer Service Agent
Doral, FL, 09/2018 - 03/2020


  • Strong understanding of In-bound/Out-bound call center policy, procedures and regulations governing confidential information and privacy through extensive experience
  • Ability to meet performance measures while providing excellent customer service; maintain up-to-date knowledge of policy and procedures
  • Skilled in typing with speed and accuracy while interviewing clients.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on company systems, form completion and access to services.
  • Provided primary customer support to internal and external customers.
  • Resolved over 30 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Entered customer information into customized computer system to document and organize client records.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Best Western International - Team Leader/ Data Control Associate
City, STATE, 04/2017 - 09/2018
  • Answering calls in a call center setting and address guest concerns and compliments in regards to their experience with Best Westerns properties
  • Quality control to ensure that employees are conducting business in a professional and proficient manor while maintains metrics
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Led team of 6 members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Implemented new working processes to deliver multiple improvements.
  • Positioned as go-to person for up to 20 staff members, troubleshooting complex administrative and training issues promptly.
  • Coordinated weekly meetings for internal and external groups.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Additional Information
  • Three years of volunteer help at community center for children and young adults.
  • Four years as assistant youth director for local church organization.

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Resume Overview

School Attended

  • The Ohio State School of Cosmetology
  • Sandusky High School

Job Titles Held:

  • Executive Administrative Assistant
  • Customer Service Agent
  • Team Leader/ Data Control Associate

Degrees

  • Licensed Advance Esthetician
  • High School Diploma

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