executive administrative assistant resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
A creative and supportive worker with a record of increased responsibility and career skills. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Enjoys learning new programs processes and fields and loves a challenge. A team player who is attentive to detail and able to work in a fast paced environment and is a self-starter. Demonstrates excellent oral and written communicating skills.
Skills
Transcribing Information
Visitor Greeting
Administrative Oversight
Video Conferencing Software
Document Filing and Retrieval
Calendar and Scheduling Software
Bookkeeping and Basic Accounting
Spreadsheet Creation
Work History
05/2008 to CurrentExecutive Administrative AssistantIcu Medical Inc. | WA, State,
Used software to coordinate meetings, appointments and tasks senior executives.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Prepared presentations, materials and documentation for use executives in meetings and engagements.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Implemented updated policies and practices for organization and monitored effect.
Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Trained junior office staff in correct procedures and reporting requirements.
09/2018 to 03/2020Customer Service AgentInktel Holdings | Doral, FL,
Strong understanding of In-bound/Out-bound call center policy, procedures and regulations governing confidential information and privacy through extensive experience
Ability to meet performance measures while providing excellent customer service; maintain up-to-date knowledge of policy and procedures
Skilled in typing with speed and accuracy while interviewing clients.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Educated customers on company systems, form completion and access to services.
Provided primary customer support to internal and external customers.
Resolved over 30 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Entered customer information into customized computer system to document and organize client records.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
04/2017 to 09/2018Team Leader/ Data Control AssociateBest Western International | City, STATE,
Answering calls in a call center setting and address guest concerns and compliments in regards to their experience with Best Westerns properties
Quality control to ensure that employees are conducting business in a professional and proficient manor while maintains metrics
Mentored and guided employees to foster proper completion of assigned duties.
Built strong relationships with customers through positive attitude and attentive response.
Led team of 6 members while providing exceptional customer service.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Facilitated training for associates through daily coaching and regular performance appraisals.
Implemented new working processes to deliver multiple improvements.
Positioned as go-to person for up to 20 staff members, troubleshooting complex administrative and training issues promptly.
Coordinated weekly meetings for internal and external groups.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
Expected in 07/2022 to to Licensed Advance Esthetician | The Ohio State School of Cosmetology, Columbus, OH, GPA:
Certified and trained in the following: Dermaplane, chemical peels, microdermabrasion, special effects makeup, glam makeup, airbrush makeup, lash lift, brow & lash tint, specialized waxing, and sugaring.
Expected in 05/2008 to to High School Diploma | Sandusky High School, Sandusky, OHGPA:
Professional Development: Management and leadership training- Technical skills training- Professional career course competition
Completed AP course in computer science and chemistry.
United Black Students Member
Additional Information
Three years of volunteer help at community center for children and young adults.
Four years as assistant youth director for local church organization.
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