executive administrative assistant resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Enthusiastic Executive Administrative Assistant with in-depth knowledge of housing authority operations. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the Housing Authority.
Skills
SACS Software expertise
Advanced Microsoft Office
QuickBooks expert
Business Administration
Regulatory compliance
Work History
06/2016 to Current
Executive Administrative AssistantDignity Health – Redlands, CA,
Answered client questions about lease and rental agreements and advocated on behalf of client needs.
Assisted applicants in filling out housing applications and verifying assets.
Explained rental and housing regulations to clients and helped each discover best options for housing.
Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Organized and participated in resident meetings on a monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.r
Analyzed and evaluated monthly and quarterly financial statements.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Administered property-related budgets, reviewed invoices and tracked costs.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Administered operations to handle needs of more than 216 tenants.
Maintained sufficient number of units market-ready at all times.
Oversaw monthly collections of funds, maintaining high payment rates by building positive relationships with tenants.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
Processed rent collection invoices, billing and other charges in accordance with tenant lease agreements.
Supervised daily operations of property in accordance with corporate policies and procedures.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
11/2005 to 05/2009
Business Office ManagerPremier Senior Living – Mint Hill, NC,
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks software.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Completed bi-weekly payroll for 10 employees.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Optimized organizational systems for payment collections, AP/AR, deposits and record-keeping.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation.
10/2002 to 11/2005
Head Bank TellerFirst Citizens Bank – City, STATE,
Organized and removed online banking files no longer in use
Created member account profiles on organization's online banking program
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
Maintained balancing record with100% rate of accuracy
Processed quarterly vault and ATM audits with zero error rate
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities
Assessed employee performance and developed improvement plans
Recruited, interviewed, hired and trained 6employees and implemented mentoring program to promote positive feedback and engagement
Education
Expected in 07/2019 to to
Bachelor of Science: Business Management Gardner-Webb University - Boiling Springs, NC GPA:
Expected in 05/2001 to to
High School Diploma: Marlboro County High School - Bennettsville, SC GPA:
Graduated in Top 10% of Class
Certifications
Certified Public Housing Manager (PHM Certificate)
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