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executive administrative assistant resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivated Executive Assistant with over 10 years of experience offering office support in the Real Estate industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Skills
  • Spreadsheet creation
  • Technologically savvy
  • Travel Planning
  • Scheduling
  • Event coordination
  • Articulate and well-spoken
  • Professional and mature
Experience
Executive Administrative Assistant, 02/2011 - Current
Fidelity Investments Playa Vista, CA,
  • Responsible for day-to-day administrative support of the Executive team in the rental, property management and accounting departments at WC Smith Company:.
  • Completes projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans.
  • Represents the VP by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests directed to the VP.
  • Manages calendar and arrange meetings, travel arrangements, and conferences.
  • Oversee the planning and coordination of all special events for the Senior Vice Presidents.
  • Correspond with vendors and respond to inquiries receive, screen, and evaluate all written correspondence received by the Senior Vice President; independently formulate and disseminate written responses as appropriate.
  • Receives incoming tenant concerns and ensures problem solving tactics are implemented to alleviate future concerns.
  • Trains and supervises the front desk coordinator of the company on mail handling, etc.
  • Responsible for processing incoming vendor bills for over eight properties.
  • Processes checks for payments as needed as well as processes ACH charges for numerous residential properties throughout WC Smith.
  • Assists with tracking, recording the Rights of Redemption documents and others for evictions of the NW and NE properties under the WC Smith leasing umbrella.
  • Helps key executives make consistent decisions by advising them of historical precedents; serving as liaison between them and the president.
  • Serve as liaison between corporate accounts payable and vendors as well as resolve discrepancies.
  • Exhibits outstanding customer contact daily in office and via landline contact.
  • Received a special service award in 2013 and 2017 for “Outstanding Service”.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Restocked office and break room supplies to maximize team productivity.
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
Site Manager, 04/2005 - 09/2011
Enernoc, Inc. Washington, DC,
  • First point of contact within a private contracted building and served as a liaison to ensure visitors, guests and clients are directed to the proper areas as well as maintained the safety and security of the organization:.
  • Maintained safe building to visitors and staff to enter.
  • Conducted interior and exterior patrols hourly to ensure that the site was secured.
  • Assisted with maintaining time and attendance and scheduled officer coverage as needed for emergency call outs, etc.
  • Organized and facilitated meetings and or training module sessions as needed.
  • Prepared agendas and compiled and organized information for meetings.
  • Received, screened, and evaluated all written correspondence received by the Executive Directors, Site Captains, etc.
  • Independently formulate and disseminate written responses as appropriate.
  • Updated and communicated policy and procedural changes approved by Corporate.
  • Maintained historical data and confidential files.
  • Facilitated planning and coordination of all special events for staff at site as desired.
  • Compiled and prepared presentations.
  • Organized and participated in monthly on-site meetings with clientele and subcontractors.
  • Maintained safe operating compliance and verified that operations met best practice standards.
  • Retained records of supplies and tools used and tasks performed for each project.
  • Modified plans in response to delays, bad weather or construction site emergencies.
  • Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
  • Supported staff with general office duties, which included correspondence, filing and creation of spreadsheets during peak periods.
PBX Operator/Administrative, 03/2008 - 02/2011
National Rehabilitation Hospital City, STATE,
  • Served as a page operator for all incoming calls for patient information, emergency codes, physician overhead announcement requests, and various other needs within the telecommunications department of NRH:.
  • Maintained Outstanding Customer Care Service Skills daily.
  • Served as a patient services operator and answered numerous calls daily and connected patients’ family, patients, doctors, vendors, etc.
  • To the proper individuals.
  • Conducted daily overhead announcements for emergency contact if and when needed.
  • Assisted with issuance of doctors’ pagers and maintenance of devices.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Answered up to 1000 calls or more per day in fast-paced environment, transferring callers to appropriate personnel.
  • Provided training and coaching to new PBX operators.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Recorded phone system messages directing callers to desired extensions and offering general company information.
Education and Training
High School Diploma: , Expected in 06/1988
-
Anacostia SHS - Washington, DC,
GPA:
Status -

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Resume Overview

School Attended

  • Anacostia SHS

Job Titles Held:

  • Executive Administrative Assistant
  • Site Manager
  • PBX Operator/Administrative

Degrees

  • High School Diploma

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