Skillful and dedicated Executive Assistant with extensive experience in coordination, planning and support of daily operational and administrative functions in retail and health care organization. Accustomed to working in highly confidential environment. Accustomed to multiple consecutive demands and high tempo environment.
Skills
Staff development
Training and mentoring
Excellent time management
Detail-oriented
Excellent multi-tasker
Organized
Strong communication skills and proper phone etiquette
MS Office proficient
Dedicated team player
Travel Planning
Database management
Strong problem solver
Business correspondence
Articulate and well-spoken
Meeting planning
Administrative support specialist
Appointment setting
Experience
Executive Administrative Assistant, 07/2017 to Current First Lutheran Church – Phoenix, AZ,
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings.
Managed external contacts for executive director and kept track of periodic communication needed for priority contacts.
Managed director's calendar and prepared meeting agenda and materials.
Restocked office and break room supplies independently to maximize team productivity.
Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Prepared error-free spreadsheets and presentations to support executive needs, updated office records, and enhance office efficiency.
Supported clerical needs of more than 13 managers, including taking messages, scanning documents and routing business correspondence.
Designed PowerPoint presentations for monthly divisional meetings with top-level executives
Delivered optimal administrative and customer service support through continued communication and time management .
Managed sensitive information with discretion while providing administrative support to executive teams.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Operations Specialist/Human Resources Manager, 08/2016 to 04/2017 New York University – Brooklyn, NY,
Created and updated excel spreadsheets detailing latest information regarding income.
Completed various reports and analyzed each report to decide where improvements could be made.
Implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Onboarded team of 36 staff members, delivering consistent coaching and training in job task.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Organized and maintained documents, files and records.
Managed daily operations within retail office setting by supporting continuous delivery of excellent services and care.
Scheduled maintenance for office equipment to keep machines operating efficiently.
Pitched in to help with retail needs including fire arm compliance during busy periods and staff absences.
Supported top talent identification processes by interviewing candidates and executing all HR steps, including on-boarding, orientation and benefits.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Produced professional and error-free letters, presentations and spreadsheets.
Helped conduct yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Department Manager, 04/2002 to 02/2016 Lowe’s – City, STATE,
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Balanced workloads to meet targets without overtaxing employees.
Enforced safety rules and other policies to protect employees and minimize company liability.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Worked closely with sales associates to complete tasks.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Employed process improvement initiatives within department.
Trained 20+ employees in inventory practices, POS systems and product knowledge, contributing to 15% increase in customer satisfaction ratings.
Executed targeted merchandising and promotional plans, bringing in 85% of quota on average.
Greeted and assisted all customers daily in high-traffic retailer.
Supervised 15 full-time and 10 part-time employees.
Performed opening and closing duties as part of management team, including cash management.
Treated associates with fairness and respect, providing recognition of accomplishments.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Delegated work to staff, setting priorities and goals.
Conducted yearly performance reviews to organize training and development for staff.
Education and Training
High School Diploma: , Expected in 05/2002 Avon High School - Avon, IN GPA:
Associate of Applied Science: Business Administration And Management, Expected in Kaplan College - Indianapolis - Indianapolis, IN GPA:
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