Motivated, personable professional with years of experience in office management, extensive training in customer service and administrative support.
Talent for quickly mastering new tasks and assignments. Outstanding people and communication skills. Accustomed to handling sensitive and confidential information and records.
Flexible and versatile – able to maintain a sense of humor and positive attitude under any circumstance. Poised and competent with demonstrated ability to easily adapt to situations and environments. Excels in multi tasking, organization, time management and meeting deadlines.
· Executive support to Managing Director, General Manager and Area Controller
· Creates presentations, prepares meeting materials, and manages multiple calendars and email boxes
· Writes speeches for the Managing Director for all public speaking engagements
· Attends weekly and monthly Executive Committee and Manager meetings taking minutes
· Responds to all correspondence sent via email and/or regular mail on behalf of the Managing Director and General Manager
· Resolves all guest disputes directed to the Managing Director and/or General Manager
· Manages $500,000 in donations each calendar year by reviewing requests, selecting recipients and creating donation certificates
· Serves as the Homeowner Association Relations Liaison attending all HOA meetings, preparing agendas, meeting binders and take meeting minutes
· Plans annual receptions for Homeowner Association Board of Directors
· Responds to social media reviews on behalf of the General Manager
· Creates, reviews and submits capital requests
· Reconciles expense accounts, corporate credit card statements and vacation requests for submission and approval
· Manages the MOD schedule reviewing it for coverage and accuracy
· Serves as the VIP Concierge making reservations, sends amenities and handles all travel arrangements for VIP guests
· Responds to all emails sent to the property general email box
· Searches periodicals and websites and flags articles of interest for the Managing Director pertaining to hospitality
o Maintains multiple email accounts for the property
o Orders office supplies /maintains office equipment
o Distributes incoming mail for all departments
o Schedules appointments and maintains the General Mangers calendar
o Schedules conference space for meetings
o Maintains schedule for all managers on property
o Reviews all guest surveys daily and responds to all promoter surveys
o Responds to all social media reviews for the property on behalf of the General Manager
o Handles guest complaints that are directed to the General Managers Office and resolves issues to guest satisfaction
o Reconciles General Managers corporate credit card monthly
o Maintains receipts and back up documentation for processing of monthly expense account for General Manager
o Makes reservations for VIP guests staying at the hotel
o Processes, logs and approves charitable donation requests for the property
o Enters all new Marcus Rewards accounts and adds points for Timber Ridge guests
o Enters and maintains food service purchasing points
o Creates presentation binders and spreadsheets for meetings with Board of Directors and Owners
o Maintains all records for property pest control and coordinates inspections of areas in need of attention. Follows up with vendor as needed
o Assisted the Pastor in the leadership and daily operations of the office
o Designed and implemented office policies and job descriptions for all positions
o Coordinated, tracked and approved vacation time, sick days and personal days
o Supervised office staff, provided orientation and training for new employees
o Prepared correspondence, legal documents and parish publications
o Managed the Pastors calendar and scheduled appointments
o Updated parish website weekly
o Created and balanced the budget for the education department
o Supervised 50+ volunteers for Parish religious education program
o Planned and facilitated meetings and adult education classes
o Handled parishioner complaints and worked with the Pastor on how to rectify problems
o Planned parish social and appreciation events for 250 – 700 people including food and entertainment
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Companies Worked For:
School Attended
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Degrees
