Administrative support exceptionally versed in internal/external communication with proven effective process efficiency and collaboration. Productive problem solving, prioritizing and beating deadline strengths. Desire to utilize diverse professional experience and abilities to take on new challenge with an established organization.
Skills
Sharp problem solver
Inventory management
Customer Service Expert
Adaptive Team Player
Maintain strict confidentiality
Strong supportive and collaborative leadership
Strong work ethic
Project planning
Quality Assurance
Clear oral/written communication
High accuracy
Database administration
Program management
Account reconciliation
Relationship building
Documentation and reporting
Punctual
Payroll and budgeting
Regulatory compliance
Presentation design
Workflow planning
Conflict resolution
Education
Fairmont State College, Expected in May 1993 ā ā:Marketing - GPA:Marketing
Western Governors UniversitySalt Lake City, UT, Expected in 2022 ā āBBA:Business Management - GPA:
Currently working to complete my Bachelor of Science Administration Management with Marketing degree to close the gap between my established work experience and knowledge and institutional education employment requirements.
Assisted with meeting materials and agendas for Executive Board, Jr. Board, Special Committees, and Ministry Team
Serve as professional representative of Executive Director to students, donors, businesses, churches, and individual organization supporters
Collaborated with other ministry volunteers, development directors, program directors regarding program, fundraising, special events and student graduations
Handled incoming and outgoing correspondence for Executive Director
Maintained and distributed meeting agendas and minutes to appropriate individuals
Designed and managed monthly E-Newsletter
Maintained donor financial and historical records
Processed all donor letters and financial donations
Designed and managed special campaigns via mail, email, and support websites
Created and maintained computer and paper based filing and organization systems for records, reports, and documents
Investigated issues and problems and drafted responses to urgent requests
Maintained computer and physical filing systems
Received, screened and routed incoming calls
Provided complete meeting support including preparing materials and taking notes
Sourced vendors for special project needs and negotiated contracts
Created reports and presentations
Designed marketing brochures and wrote website copy
Handled all incoming business and client requests for information
Coordinated special projects and managed schedules
Met challenging quotas for productivity and accuracy of work
Greeted customers and visitors in-person and via telephone calls
Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction
Addressed issues immediately and worked with other stakeholders to find most effective solutions available
Created promotional materials and provided insightful information to social media, websites and print media to educate public
Gathered data, analyzed it and compiled it into reports distributed to appropriate personnel
Maintained organizationās social media accounts and websites, adding new, exciting content on consistent basis
Worked with leadership staff and special committees to define volunteer mission, special projects and set standards
Created fundraising materials utilized on social media and websites and sent out in mass mailings
Drafted press releases, catalogs, brochures and public service announcements to promote programs
Communicated with individuals of all ethnic and cultural backgrounds on a daily basis
Coordinated scheduling, marketing, contract logistics and maintenance of supplies and equipment
Prepared written and oral reports about community service programs
Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business
Maintained equipment and inventory records
Drafted timetables and work programs
Ga Medgroup - Owner & Administrator City, STATE, 01/2014 - 01/2016
Full remodel of home to become premier five-bedroom, seven-bathroom Home for Aged
Wrote business plan, policy and procedures for business
Worked with State and local government officials in securing licensing of business
Maintained entertainment, travel, and meals that exceeded resident needs
Oversaw budget and tracked expenses against plans
Made decisions affecting daily operations such as overseeing purchasing and inventory management
Increased revenue by developing key programs focused on promoting business
Directed hiring and recruitment of personnel in all departments
Streamlined processes to maximize operational efficiency
Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines
Led planning and achievement of goals and objectives consistent with agency mission and philosophy
Established and maintained systems that safely met residents' needs
Developed system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
Educated staff on state and federal statutes, rules and regulations governing home care services
Interpreted and communicated new or revised policies to staff
Established and oversaw implementation of effective budgeting and accounting system that improved efficiency and reduced costs
Represented and interpreted agency's functions and services to other institutions, public, government agencies and other organizations
Developed and achieved financial and growth goals
Continually maintained and improved company's reputation and positive image in markets served
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
Certified that equipment and supplies were properly maintained for quality patient care and safety
Assigned employee areas, scheduled staff breaks and authorized overtime
Identified process improvements in day-to-day functioning of department
Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care
Confirmed accurate completion of forms/reports for admission, transfer and/or discharge of each resident
Led team in delivering care services that promoted optimal resident health
Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting
Established staff schedules and assignments based on facility needs and equipment availability
Created and maintained computerized record management systems to record and process data and generate reports
Recruited, hired and trained new employees so that they were familiar with company policies and procedures
Interpreted clients' needs and introduced services that would perfectly fit those requirements
Reviewed plans and specs during schematic design of pre-construction
Coordinated utility service providers according to project schedules
Obtained building and specialty permits from local jurisdictional agencies
Performed regular job site observations to provide direction for all general contractor personnel
Oversaw entire building turnover process, while enhancing communication between all construction management
Assisted operations group with warranty service repairs
Offered direction to landscape architects on all landscaping projects
Determined project schedule, which included sequence of all construction activities
Offered technical assistance to service providers
Fostered strong professional network and to connect with quality leads
Fostered strong professional network and to connect with quality leads
Granville Manor Assisted Living Facility - Administrator City, STATE, 06/2011 - 09/2013
Managed 16 bed assisted living home and full staff of professionals
Wrote policy and procedures
Maintained budget and expenses
Executed integrated advertising campaign across multiple media channels
Initiated program that standardized employee training
Maintained staff schedules
Supervised nursing and Director of Nursing to maintain full State required compliance
Intake and Exit of residents
Wrote legal binding agreement between facility and resident
Filled in for absent staff other than nursing when needed
Provided emergency CPR and First Aide when needed
Maintained entertainment and stimulation to diverse group of residents to maintain optimal physical and mental capabilities
Worked with local and State officials to ensure facility was licensed and continually able to maintain all statutes and codes as required by law
Made decisions affecting daily operations such as overseeing purchasing and inventory management
Increased revenue by developing key programs focused on promoting business
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines
Led planning and achievement of goals and objectives consistent with agency mission and philosophy
Recruited, hired, trained and coached on average of 5 new employees per year
Developed system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
Educated staff on state and federal statutes, rules and regulations governing home care services
Interpreted and communicated new or revised policies to staff
Established and oversaw implementation of effective budgeting and accounting system that improved efficiency and reduced costs
Represented and interpreted agency's functions and services to other institutions, public, government agencies and other organizations
Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed
Developed and achieved financial and growth goals
Strategically planned methods to achieve operational goals and targets
Continually maintained and improved the company's reputation and positive image in the markets served
Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments
Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork
Reviewed customer survey information to prioritize areas of improvement
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment
Routinely collaborated with department managers to correct problems and improve services
Supervised and managed daily activities of clinical team consisting of 40 physicians, nurses and support staff
Assisted in resolving and satisfying client requests and internal operational issues
Introduced, negotiated and implemented new projects to expand scope of engagement
Facilitated on-going assessment of patient/family needs and implementation of interdisciplinary team care plan
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
Confidently managed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance
Certified that equipment and supplies were properly maintained for quality patient care and safety
Assigned employee areas, scheduled staff breaks and authorized overtime
Coordinated allocation of nursing service equipment and supplies within facility and established guidelines for efficient, economical use
Identified process improvements in day-to-day functioning of department
Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care
Closely collaborated with management team to make necessary improvements and satisfy resident needs
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
Participated in facility surveys and inspections made by authorized governmental agencies
Confirmed accurate completion of forms/reports for admission, transfer and/or discharge of each resident
Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
Led clinical team in delivering care services that promoted optimal resident health
Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards
Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
Responded to Code Red pages and followed through on disposition of patients
Administered job knowledge assessments and competency testing for certification-level training
Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting
Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
Established staff schedules and assignments based on facility needs and equipment availability
Created and maintained computerized record management systems to record and process data and generate reports
Applied Industrial Technologies - Customer Service & Sales Representative City, State, 01/1994 - 06/2011
Maintain up to date knowledge of store policies regarding payments, returns, and exchanges
Processed all form of payment transactions
Maintained petty cash
Accounts receivable and payable
Organized sales reports
Determined markup and markdown price structures for wide range of industrial products and services
Managed customer warranty and repair returns
Negotiated price and sourcing of product with many vendors, OEM, and distributors
Ordered and rotated internal and customer stock orders
Shipping and receiving of inventory and customer stock
Help customer ascertain best products to meet their needs
Worked under strict deadlines and responded to service requests and emergency call-outs
Attended yearly trade shows and kept abreast of rapidly evolving technologies in many different areas of manufacturing and various industries
Performed office and store opening duties, including cash drawers and checking warehouse and equipment for proper functioning
Licensed to operate tow motor and warehouse equipment including cut and crimping of hydraulic hose equipment
Generated leads for new sales through "cold calls", meetings, phone, email, and written correspondences
Regularly sought opportunities to up sell and add on additional product to mutual benefit of company and customer
Answered average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information
Leveraged sales expertise to promote and capitalize on up sell opportunities
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Communicated with vendors regarding back order availability, future inventory and special orders
Skills
Accounts receivable, administrative, premier, advertising, assisted living, budget, Closing, Communication skills, conflict resolution, CPR, Customer Service, email, employee training, special events, filing, financial, fundraising, home care, inventory, Inventory control, Invoice processing, leadership, law, legal, letters, listening, local government, Director, materials, meetings, mail, office, Negotiations, Newsletter, Nursing, Strong organizational skills, policies, problem solver, knowledge of store, receiving, sales, sales reports, Self-motivated, Shipping, Team Player, Telecommunication, Telephone, phone, trade shows, websites, written
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