Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Administrative support exceptionally versed in internal/external communication with proven effective process efficiency and collaboration. Productive problem solving, prioritizing and beating deadline strengths. Desire to utilize diverse professional experience and abilities to take on new challenge with an established organization.

Skills
  • Sharp problem solver
  • Inventory management
  • Customer Service Expert
  • Adaptive Team Player
  • Maintain strict confidentiality
  • Strong supportive and collaborative leadership
  • Strong work ethic
  • Project planning
  • Quality Assurance
  • Clear oral/written communication
  • High accuracy
  • Database administration
  • Program management
  • Account reconciliation
  • Relationship building
  • Documentation and reporting
  • Punctual
  • Payroll and budgeting
  • Regulatory compliance
  • Presentation design
  • Workflow planning
  • Conflict resolution
Education
Fairmont State College , Expected in May 1993 : Marketing - GPA : Marketing
Western Governors University Salt Lake City, UT, Expected in 2022 BBA : Business Management - GPA :

Currently working to complete my Bachelor of Science Administration Management with Marketing degree to close the gap between my established work experience and knowledge and institutional education employment requirements.

Work History
G2 Global Solutions - Executive Administrative Assistant
Sandersville, GA, 01/2016 - 05/2018
  • Assisted with meeting materials and agendas for Executive Board, Jr. Board, Special Committees, and Ministry Team
  • Serve as professional representative of Executive Director to students, donors, businesses, churches, and individual organization supporters
  • Collaborated with other ministry volunteers, development directors, program directors regarding program, fundraising, special events and student graduations
  • Handled incoming and outgoing correspondence for Executive Director
  • Maintained and distributed meeting agendas and minutes to appropriate individuals
  • Designed and managed monthly E-Newsletter
  • Maintained donor financial and historical records
  • Processed all donor letters and financial donations
  • Designed and managed special campaigns via mail, email, and support websites
  • Created and maintained computer and paper based filing and organization systems for records, reports, and documents
  • Investigated issues and problems and drafted responses to urgent requests
  • Maintained computer and physical filing systems
  • Received, screened and routed incoming calls
  • Provided complete meeting support including preparing materials and taking notes
  • Sourced vendors for special project needs and negotiated contracts
  • Created reports and presentations
  • Designed marketing brochures and wrote website copy
  • Handled all incoming business and client requests for information
  • Coordinated special projects and managed schedules
  • Met challenging quotas for productivity and accuracy of work
  • Greeted customers and visitors in-person and via telephone calls
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction
  • Addressed issues immediately and worked with other stakeholders to find most effective solutions available
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public
  • Gathered data, analyzed it and compiled it into reports distributed to appropriate personnel
  • Maintained organization’s social media accounts and websites, adding new, exciting content on consistent basis
  • Worked with leadership staff and special committees to define volunteer mission, special projects and set standards
  • Created fundraising materials utilized on social media and websites and sent out in mass mailings
  • Drafted press releases, catalogs, brochures and public service announcements to promote programs
  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis
  • Coordinated scheduling, marketing, contract logistics and maintenance of supplies and equipment
  • Prepared written and oral reports about community service programs
  • Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business
  • Maintained equipment and inventory records
  • Drafted timetables and work programs
Ga Medgroup - Owner & Administrator
City, STATE, 01/2014 - 01/2016
  • Full remodel of home to become premier five-bedroom, seven-bathroom Home for Aged
  • Wrote business plan, policy and procedures for business
  • Worked with State and local government officials in securing licensing of business
  • Maintained entertainment, travel, and meals that exceeded resident needs
  • Oversaw budget and tracked expenses against plans
  • Made decisions affecting daily operations such as overseeing purchasing and inventory management
  • Increased revenue by developing key programs focused on promoting business
  • Directed hiring and recruitment of personnel in all departments
  • Streamlined processes to maximize operational efficiency
  • Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy
  • Established and maintained systems that safely met residents' needs
  • Developed system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
  • Educated staff on state and federal statutes, rules and regulations governing home care services
  • Interpreted and communicated new or revised policies to staff
  • Established and oversaw implementation of effective budgeting and accounting system that improved efficiency and reduced costs
  • Represented and interpreted agency's functions and services to other institutions, public, government agencies and other organizations
  • Developed and achieved financial and growth goals
  • Continually maintained and improved company's reputation and positive image in markets served
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
  • Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
  • Certified that equipment and supplies were properly maintained for quality patient care and safety
  • Assigned employee areas, scheduled staff breaks and authorized overtime
  • Identified process improvements in day-to-day functioning of department
  • Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care
  • Confirmed accurate completion of forms/reports for admission, transfer and/or discharge of each resident
  • Led team in delivering care services that promoted optimal resident health
  • Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting
  • Established staff schedules and assignments based on facility needs and equipment availability
  • Created and maintained computerized record management systems to record and process data and generate reports
  • Recruited, hired and trained new employees so that they were familiar with company policies and procedures
  • Interpreted clients' needs and introduced services that would perfectly fit those requirements
  • Reviewed plans and specs during schematic design of pre-construction
  • Coordinated utility service providers according to project schedules
  • Obtained building and specialty permits from local jurisdictional agencies
  • Performed regular job site observations to provide direction for all general contractor personnel
  • Oversaw entire building turnover process, while enhancing communication between all construction management
  • Assisted operations group with warranty service repairs
  • Offered direction to landscape architects on all landscaping projects
  • Determined project schedule, which included sequence of all construction activities
  • Offered technical assistance to service providers
  • Fostered strong professional network and to connect with quality leads
  • Fostered strong professional network and to connect with quality leads

Granville Manor Assisted Living Facility - Administrator
City, STATE, 06/2011 - 09/2013
  • Managed 16 bed assisted living home and full staff of professionals
  • Wrote policy and procedures
  • Maintained budget and expenses
  • Executed integrated advertising campaign across multiple media channels
  • Initiated program that standardized employee training
  • Maintained staff schedules
  • Supervised nursing and Director of Nursing to maintain full State required compliance
  • Intake and Exit of residents
  • Wrote legal binding agreement between facility and resident
  • Filled in for absent staff other than nursing when needed
  • Provided emergency CPR and First Aide when needed
  • Maintained entertainment and stimulation to diverse group of residents to maintain optimal physical and mental capabilities
  • Worked with local and State officials to ensure facility was licensed and continually able to maintain all statutes and codes as required by law
  • Made decisions affecting daily operations such as overseeing purchasing and inventory management
  • Increased revenue by developing key programs focused on promoting business
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
  • Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy
  • Recruited, hired, trained and coached on average of 5 new employees per year
  • Developed system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
  • Educated staff on state and federal statutes, rules and regulations governing home care services
  • Interpreted and communicated new or revised policies to staff
  • Established and oversaw implementation of effective budgeting and accounting system that improved efficiency and reduced costs
  • Represented and interpreted agency's functions and services to other institutions, public, government agencies and other organizations
  • Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed
  • Developed and achieved financial and growth goals
  • Strategically planned methods to achieve operational goals and targets
  • Continually maintained and improved the company's reputation and positive image in the markets served
  • Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments
  • Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork
  • Reviewed customer survey information to prioritize areas of improvement
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment
  • Routinely collaborated with department managers to correct problems and improve services
  • Supervised and managed daily activities of clinical team consisting of 40 physicians, nurses and support staff
  • Assisted in resolving and satisfying client requests and internal operational issues
  • Introduced, negotiated and implemented new projects to expand scope of engagement
  • Facilitated on-going assessment of patient/family needs and implementation of interdisciplinary team care plan
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
  • Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication
  • Confidently managed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance
  • Certified that equipment and supplies were properly maintained for quality patient care and safety
  • Assigned employee areas, scheduled staff breaks and authorized overtime
  • Coordinated allocation of nursing service equipment and supplies within facility and established guidelines for efficient, economical use
  • Identified process improvements in day-to-day functioning of department
  • Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
  • Participated in facility surveys and inspections made by authorized governmental agencies
  • Confirmed accurate completion of forms/reports for admission, transfer and/or discharge of each resident
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
  • Led clinical team in delivering care services that promoted optimal resident health
  • Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards
  • Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
  • Responded to Code Red pages and followed through on disposition of patients
  • Administered job knowledge assessments and competency testing for certification-level training
  • Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
  • Established staff schedules and assignments based on facility needs and equipment availability
  • Created and maintained computerized record management systems to record and process data and generate reports
Applied Industrial Technologies - Customer Service & Sales Representative
City, State, 01/1994 - 06/2011
  • Maintain up to date knowledge of store policies regarding payments, returns, and exchanges
  • Processed all form of payment transactions
  • Maintained petty cash
  • Accounts receivable and payable
  • Organized sales reports
  • Determined markup and markdown price structures for wide range of industrial products and services
  • Managed customer warranty and repair returns
  • Negotiated price and sourcing of product with many vendors, OEM, and distributors
  • Ordered and rotated internal and customer stock orders
  • Shipping and receiving of inventory and customer stock
  • Help customer ascertain best products to meet their needs
  • Worked under strict deadlines and responded to service requests and emergency call-outs
  • Attended yearly trade shows and kept abreast of rapidly evolving technologies in many different areas of manufacturing and various industries
  • Performed office and store opening duties, including cash drawers and checking warehouse and equipment for proper functioning
  • Licensed to operate tow motor and warehouse equipment including cut and crimping of hydraulic hose equipment
  • Generated leads for new sales through "cold calls", meetings, phone, email, and written correspondences
  • Regularly sought opportunities to up sell and add on additional product to mutual benefit of company and customer
  • Answered average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Leveraged sales expertise to promote and capitalize on up sell opportunities
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Communicated with vendors regarding back order availability, future inventory and special orders
Skills
Accounts receivable, administrative, premier, advertising, assisted living, budget, Closing, Communication skills, conflict resolution, CPR, Customer Service, email, employee training, special events, filing, financial, fundraising, home care, inventory, Inventory control, Invoice processing, leadership, law, legal, letters, listening, local government, Director, materials, meetings, mail, office, Negotiations, Newsletter, Nursing, Strong organizational skills, policies, problem solver, knowledge of store, receiving, sales, sales reports, Self-motivated, Shipping, Team Player, Telecommunication, Telephone, phone, trade shows, websites, written

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Resume Overview

School Attended

  • Fairmont State College
  • Western Governors University

Job Titles Held:

  • Executive Administrative Assistant
  • Owner & Administrator
  • Administrator
  • Customer Service & Sales Representative

Degrees

  • BBA

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