executive administrative assistant resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

I am a dependable, hardworking, self-motivated person with a strong work ethic who works efficiently with others. I demonstrate incredible conflict resolution, verbal communication, facilitation, decision-making, and ability to follow through on assignments. Through working in the community, I have developed productive, professional, collaborative relationships. I am efficient in time management, organization, and coordinating events of all scales, and the ability to consistently meet all deadlines. I have also taken a professional personality assessment through HueLife Llc. which highlights my strengths and weaknesses I can forward if need be. Authorized to work in the US for any employer

  • Customer Service
  • Social Media Management
  • Business Correspondence
  • Meeting Support
  • Scheduling
  • Information Confidentiality
  • Documentation and Reporting
  • Spreadsheet Creation
  • Report Generation
  • Process Improvement
  • Mail Handling
  • Project Oversight
  • Conflict Management
  • Expense Reporting
  • Professional and Mature
  • Administrative Support
  • Executive Support
Executive Administrative Assistant, 01/2020 - 01/2023
Lumen Klamath Falls, OR,
  • The director of the MRPC approached me while employed in another branch of MCCC
  • I was recommended for my current position by many of my coworkers in thanks to my diligent work ethic, ability to catch on quickly with new task, strong organization skills an effective communication skills
  • In my current role, I am responsible for managing budget reports for multiple state and federal grants, Creating committee's/ subcommittee's made up of multiple local organizations, accurately transcribing minutes from all coalitions, committees, meetings and trainings, purchasing / ordering for all grants, scheduling all events and coordinating all vendors, creating, designing and branding grant logo and promotional materials, post professional, concise and informational social media postings on behalf of my organization, billing of all services provided at my current location, medical records data entry, sitting as a board member for multiple local coalitions, corresponding with multiple agencies to ensure fluid and cohesive drug prevention implementation and Co-facilitate many public trainings to ensure public knowledge and wellbeing
  • While my skills above are very organization specific; I am also responsible for general office staff duties such as, Scanning, Filing, Shredding, answering multi line phone system, responding to work related emails and scheduling staff, clients and meetings.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Coordinated appointments, meetings and conferences.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Directed customer communication to appropriate department personnel.
  • Composed correspondence, reports and meeting notes.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
Front Office Staff- Billing Support, 06/2019 - 01/2020
Ntirety, Inc. Louisville, KY,
  • I was responsible for all front office staff duties; including but not limited to answering phone calls in an appropriate professional manner, return emails, assist clients in the sign in and check out processes, coordinate office staff, check daily cash reports for the clinic, billing and scheduling appointments for clients
  • Intake for clients, Suicide / depression screening, sliding scale fees and providing each client with possible payment options to fit their budget, Scheduling Appointment both on location as well as in other offices with outside provider, Transport Clients who receive case management services to appointments both medical and otherwise, Fostered healthy relationships between agencies through appropriate behavior and professional mannerism while accompanying patients.
  • Investigated and resolved issues to maintain billing accuracy.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Completed billing audits in identified timeframes to report and investigate findings.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Submitted claims to insurance companies.
  • Collected, posted and managed patient account payments.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Executed account updates and noted account information in company data systems.
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Scheduled appointments for patients via phone and in person.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Maintained confidentiality of records relating to clients' treatment
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Lead CSR - Customer Service Representative, 06/2018 - 05/2019
Advance America Check Advance City, STATE,
  • I was responsible for processing loans, buybacks and origination of loans for each customer.
  • I thrive in a busy stressful environment
  • I am versed in the daily running of a finance office
  • I deal with high levels of cash on a daily basis and have been ask to travel and cover other centers thanks to my competence
  • Before being employed with Advance America I was a stay at home mom for 5 years.
  • Trained new employees on company customer service policies and service level standards.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Office Manager, 12/2010 - 09/2013
Commonwealth Healthcare City, STATE,
  • I was responsible for all front office duties, including but not limited to, Payroll, scheduling, Pre- authorizations, Answering Phones, Filing paperwork, assisting patients with initial Paperwork, Creating a positive working environment
  • I was also responsible for resolving high friction situations and making sure my office was properly staffed.
  • Managed staff scheduling and set patient scheduling policy.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Organized and maintained documents, files and records.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
Education and Training
Associate of arts: Social Work, Expected in 05/2016
Big Sandy Community and Technical College - Prestonsburg, KY
Status -
: Education, Expected in
Alice Lloyd College - Pippa Passes - Pippa Passes, KY,
Status -
QPR Certified Recognizing Adverse Childhood experiences Trained. Too Good for Drugs Trained Certified in Conflict Resolution Prime for Life Certified Naloxone Trained Gender Equity Training - Gender Identity Certified,

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Resume Overview

School Attended

  • Big Sandy Community and Technical College
  • Alice Lloyd College - Pippa Passes

Job Titles Held:

  • Executive Administrative Assistant
  • Front Office Staff- Billing Support
  • Lead CSR - Customer Service Representative
  • Office Manager


  • Associate of arts
  • Some College (No Degree)

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