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Executive Administrative Assistant Resume Example

Resume Score: 80%

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EXECUTIVE ADMINISTRATIVE ASSISTANT
Professional Summary

Diplomatic, thorough and steadfast office worker with top-notch administrative skills and solid background in business services. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks such as routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to work well independently or in team environments.

Skills
  • Administrative
  • Basic
  • Billing
  • Bookkeeping
  • Budget preparation
  • Clerical
  • Coach
  • Database
  • Email
  • Employee training
  • Faxes
  • General office duties
  • Meetings
  • Mail
  • Office
  • Enterprise
  • Organizing
  • Process payroll
  • Personnel
  • Policies
  • Processes
  • Recording
  • Reporting
  • Selling
  • Sales
  • Scheduling
  • Spanish speaking
  • Take messages
  • Telephone
  • Phone
  • Training material
  • Make travel arrangements
  • Workflow
  • Client assessment and analysis
  • Clerical support
Work History
Executive Administrative Assistant | 11/2017 to Current
Company Name - City, State
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve corporate documents, records, and reports.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Make travel arrangements for executives.
  • Prepare responses to correspondence containing routine inquiries.
  • Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
  • Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
  • Provide clerical support to other departments.
  • Process payroll information.
  • Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
  • Interpret administrative and operating policies and procedures for employees.
  • Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
  • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
Sales Support Specialist | 07/2014 to 11/2017
Company Name - City, State
  • Support high performing sales reps, teams and managers and assists in multiplying their results.
  • Support and coach new sales reps to cultivate a solid system and process skills and results.
  • Responsible for complex sales cycle related questions and answers, order processing and resolution.
  • Expert knowledge of technical products, system and processes to support high performing sales teams and contribute to company sales success.
  • Knowledgeable in CSR and Salesforce platforms.
  • Support more complex selling scenarios: i.e Enterprise, multi-location, high-end MRR, total contract value and corporate sales deals.
  • Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
  • Contacted customersas soon as issues arose to immediately find resolution before problems escalated.
Customer Service Specialist | 09/2003 to 07/2014
Company Name - City, State
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Conferred with customers about service concerns to quickly understand issues, applying personal expertise and company practices to resolve problems and drive sales.
  • Evaluated account histories and service backgrounds to spot trends and identify issues in need of attention.
Bilingual Fraud Analyst | 11/2019 to Current
Company Name - City, State

Addressing and resolving Credit Card Verification team issues.
Contacting customers and banks to verify credit card information on a daily basis – for
international and domestic cards.
Responding to customer calls, e-mails, and resolving customer concerns in the most
courteous and professional manner.
Processing interdepartmental queries and requirements regarding credit card
verification.
Routing calls to the relevant departments, handling any required data entry.
Generating reports as required by the manager
Reviewed risky transactions in fraud platform by analyzing and verifying customer
contact data and transaction history.
Personally responsible for approximately $20,000/month in fraud cancellations which
directly improved the company bottom line profit.

Education
Washington Irving - City, State | High School Diploma01/1996
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Washington Irving

Job Titles Held:

  • Executive Administrative Assistant
  • Sales Support Specialist
  • Customer Service Specialist
  • Bilingual Fraud Analyst

Degrees

  • Washington Irving - City , State | High School Diploma

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