Diplomatic, thorough and steadfast office worker with top-notch administrative skills and solid background in business services. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks such as routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to work well independently or in team environments.
Addressing and resolving Credit Card Verification team issues.
Contacting customers and banks to verify credit card information on a daily basis – for
international and domestic cards.
Responding to customer calls, e-mails, and resolving customer concerns in the most
courteous and professional manner.
Processing interdepartmental queries and requirements regarding credit card
Routing calls to the relevant departments, handling any required data entry.
Generating reports as required by the manager
Reviewed risky transactions in fraud platform by analyzing and verifying customer
contact data and transaction history.
Personally responsible for approximately $20,000/month in fraud cancellations which
directly improved the company bottom line profit.
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