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executive administrative assistant resume example with 6+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

A highly organized, proactive Executive Administrative Assistant with exemplary communication and interpersonal skills. Consummate professional dedicated to building relationships across an organization and ensuring operations run smoothly.

Educational Background
Expected in May 2010 Bachelor of Arts | Communication Arizona State University, Tempe, AZ, GPA:
Expected in January 2007 Associate of Applied Arts | Apparel Merchandising Mesa Community College, Mesa, AZ, GPA:
Apparel Merchandising
Work Experience
05/2018 to Current Executive Administrative Assistant Great Lakes Dredge & Dock Company, Llc | Burlington, KS,
  • Carefully organizes calendar, travel arrangements, meetings (internal and external) for Vice President, Marketing & Distribution Strategy, Sr. Director of Customer Relations, and Sr. Director of eCommerce using initiative, sound judgement, independent thought, and precise attention to detail.
  • Utilizes excellent written communication skills while editing high-level correspondence.
  • Responsible for processing reimbursements and expense reports in accordance with established policy guidelines; tracks expenses and follow-up in a timely manner.
  • Lead Project Manager; responsible for the implementation of new hotel complaint compliance process. Successfully resulted in significant compliant volume decline and increased overall customer satisfaction.
  • Works collaboratively with diverse groups to help coordinate all parties toward a common goal, regarding team building and engagement activities.
  • Maintains efficient and effective time management skills to adapt to unpredictable situations.
05/2017 to 05/2018 Social Media Specialist Horizontal | Carrollton, TX,
  • Executed social media strategy through research, customer engagement, and audience identification.
  • Assisted Public Relations/Marketing teams with crisis management and customer retention.
  • Collaborated with internal departments to manage company reputation and resolve customer concerns.
  • Trained new hires on company policies, procedures, and processes to support business needs.
03/2015 to 03/2017 Sales and Customer Care Consultant/Social Media Coordinator The Container Store | San Antonio, TX,
  • Effectively managed global customer base using swift, professional communication on live chat service.
  • Entrusted to assist high profile clients, build relationships, and maintain confidentiality.
  • Protected company reputation on Social Media platforms by resolving problems and improving customer satisfaction.
06/2014 to 03/2015 Visual Specialist JCPenney | City, STATE,
  • Led project management activities and drove sales through strategic merchandise placement.
  • Contributed to daily and weekly sales gains through clear visual merchandising execution.
  • Delegated tasks and trained employees on company visual standards.
Accomplishments

Received a Choice Hotels Star Award for exhibiting company's cultural values and performance principles.

Granted a Choice Hotels Star Award for outstanding contributions to Internal Communications department.

Attained Customer Care Award for highest employee sales, $1 million in 2016 at Net-a-Porter.

Highlights
  • Scheduling and calendar management
  • Travel arrangements
  • Event coordination
  • Expense Reports
  • Time management
  • Meticulous attention to detail
  • Invoice processing
  • Multitasking and prioritization
  • Microsoft Office

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Resume Overview

School Attended

  • Arizona State University
  • Mesa Community College

Job Titles Held:

  • Executive Administrative Assistant
  • Social Media Specialist
  • Sales and Customer Care Consultant/Social Media Coordinator
  • Visual Specialist

Degrees

  • Bachelor of Arts
  • Associate of Applied Arts

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