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executive administrative assistant resume example with 12+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable administrative assistant with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Skills
  • Travel Planning
  • Excel spreadsheets
  • Proper phone etiquette
  • Social media knowledge
  • Meticulous attention to detail
  • Appointment setting
  • Customer service-oriented
  • Accounting
  • Time management
Experience
02/2015 to 03/2020 Executive Administrative Assistant Gulf Coast Jewish Family And Community Services | North Port, FL,
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Restocked office and break room supplies to maximize team productivity.
  • Managed external contacts for manager and kept track of periodic communication needed for priority contacts.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Created PowerPoint presentations used for business development.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
  • Crafted proposals and memos using desktop publishing and word processing software.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
  • Opened, read and wrote answers to routine letters and correspondence for executives.
  • Obtained signatures for important financial and legal documents.
  • Revised and maintained master calendar for client appointments.
  • Coordinated customer-facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
07/2014 to 02/2015 Call Center Representative Oklahoma's Credit Union | Oklahoma City, OK,
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Resolved average of 75-100 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new employees on the computer and phone processes to promote efficiency and productivity team-wide.
05/2011 to 04/2014 Lead Associate Wayne Farms, Inc. | Dobson, NC,
  • Responded quickly to customer inquiries, asking questions to better understand needs.
  • Removed clutter, straightened shelves and wiped down counters to maintain clean, welcoming environment.
  • Monitored and coached team on tasks such as using the POS, straighten the floor for customers and ordering merchandise on the company's website.
  • Assisted manager by implementing new policies and training entire team on latest procedures.
  • Responded to customer questions and complaints by resolving issues personally or referring to management.
  • Improved store revenues by upselling and cross-selling merchandise to clients.
  • Maintained business records by updating customer information.
  • Maintained positive working relationship with fellow staff and management.
12/2006 to 12/2010 Manager Buffalo Wild Wings | Mesquite, TX,
  • Number one store in the district with the highest goal during the holidays two years in a row.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Recruited and hired qualified candidates to fill open positions.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Generated reports to assess performance and make adjustments.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Education and Training
Expected in 04/2015 Associate of Applied Science | Business And Entrepreneurship Eastwick College, Hackensack, NJ GPA:

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Resume Overview

School Attended

  • Eastwick College

Job Titles Held:

  • Executive Administrative Assistant
  • Call Center Representative
  • Lead Associate
  • Manager

Degrees

  • Associate of Applied Science

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