Polished and professional assistant successful at supporting executive productivity and business operations. Knowledgeable about business practices and regulations, as well as office management protocols and calendar management. Work well with minimal oversight to carry out demanding work. Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Skills
Scheduling
Proper phone etiquette
Articulate and well-spoken
Database management
Human resource laws knowledge
Payroll Management
Book keeping
Organizational skills
Friendly customer service
Proficient with many types of computer programs
Extremely fast learner
Experience
11/2019 to Current
Executive Administrative AssistantLowell General Hospital – Haverhill, MA,
Coordinated executive schedules for team of 10 landscapers and faculty.
Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Managed director's calendar and prepared meeting agenda and materials.
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
Produced professional and error-free letters, presentations and spreadsheets.
Liaised between property owners (commercial and residential) and vendors regarding client accounts and new business.
Delivered optimal administrative, customer service and case management support through curtesy, respect and business management skills.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Managed sensitive information with discretion while providing administrative support to executive teams.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
06/2019 to 01/2020
CosmetologistBenchmark Hospitality – South Beach, FL,
Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Recommended products to customers to meet current needs or resolve specific concerns.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Washed, colored, cut, dried and styled hair for about 3-6 clients each day.
Scheduled daily client appointments with necessary details including preferences and special needs.
Handled cash and credit card payments daily with 100% accuracy.
Scheduled appointments for customers using a salon based computer program.
Double-checked inventories and stocking for treatment and sale areas.
05/2012 to 05/2019
Administrative AssistantMarriott International – State College, PA,
Processed financial documents including contracts, expense reports and invoices.
Monitored daily and weekly schedules and monthly calendar obligations for several job sites.
Created and maintained spreadsheets and developed administrative and logistical reports.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Assisted with administrative tasks, including filing, answering phones, scheduling, and payroll.
Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Facilitated troubleshooting, maintenance and updates for office systems.
Set up and maintained physical and electronic filing systems.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Tracked expenses and documented records using QuickBooks program.
Tracked and submitted employee time sheets to accounting department for payroll processing.
Maintained attendance records, taking note of staff vacation time, sick days and personal days.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Education and Training
Expected in 06/2002 to to
High School Diploma: East Stroudsburg Senior High School North - Dingmans Ferry, PA GPA:
Expected in 05/2007 to to
: Stroudsburg School of Cosmetology - Stroudsburg, PA GPA:
Expected in 06/2012 to to
Graduated: Business Management And Quickbooks Program Monroe County Technical Institue - Tannersville, PA, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.