B.A.S in Supervision and Management - Senior Account Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Skills
Process implementation
Interpersonal and written communication
Account Management
Database Management
Inventory Understanding
Cross-Functional Collaboration
Persuasive Communication Expertise
Business Process Optimization
Client Meetings
Customer Relationship Management
Logistics Understanding
Inventory and Supply Logistics
Education
Broward CollegeFort Lauderdale, FLExpected in 2019 – –Bachelor of Science:Supervision & Management - GPA:
Broward CollegeFort Lauderdale, FLExpected in 2016 – –Associate of Arts:Business - GPA:
Certifications
Accounting Technology Specialist
Business Specialist
Business Operations
Work History
Counterpath - Senior Account Manager - 3PL , , Fort Lauderdale, FL10/2021 - Current
Developed deep knowledge of customer businesses and relationship to company objectives.
Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Improved account management by predicting potential competitive threats and outlining proactive solutions.
Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
Handled high-profile accounts worth up to $1,000,000 - $2,000,000
Kept corporate departments and customers updated on critical shipments.
Expedited resolutions of shipping errors and packaging mistakes.
Conducted research to address shipping errors and packaging mistakes.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
City Of Palm Springs - Office Manager , , Fort Lauderdale, FL09/2019 - 10/2021
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Applied customer feedback to develop process improvements and support long-term business needs.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Floyd Medical Center - Administrative Assistant , , Pompano Beach, FL04/2012 - 05/2016
Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting public, typing, proofreading and filing.
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Managed electronic records database and handled all file requests.
Delivered bilingual interpretation, translation and communication services.
Managed call flow and responded to technical support needs of customers.
Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Evaluated accuracy and quality of data entered into agency management system.
Securitas Electronic Security - Customer Service Specialist , , Fort Lauderdale, FL07/2009 - 04/2012
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Answered average of 40+ calls per day ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
Served as primary contact for all internal and external customers.
Communicated and interacted effectively with multi-functional and diverse backgrounds.
Magazine Services Of America, LLC - Volunteer Office Assistant , , Coconut Creek, FL02/2009 - 07/2009
Trained users on technical resources, including desktops, laptops and mobile devices.
Provided services in accordance with organization policies and procedures.
Handled diverse and simultaneous office tasks in smooth and efficient manner.
Collected information from clients and made follow-up calls to gather additional details.
Responded to all inquiries from general public in prompt and professional manner.
Prepared affidavits, waivers, translations and asylum requests for ongoing cases.
Provided administrative support to judicial staff by duplicating and circulating documents, managing office mail, and handling individual requests.
Company Name - Sales Representative , , 01/2007 - 01/2009
Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
Identified prospects' needs and developed appropriate responses.
Asked appropriate open-ended questions to discover prospects' needs and requirements.
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