Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Processed and filed construction punch lists, contractor progress reports and architectural monthly reports.
Executed filing system, entered data and completed other clerical tasks, improving document organization and management.
Established administrative work procedures to track staff's daily tasks.
Generated reports and typed letters in Word and prepared PowerPoint presentations for potential clients.
Prepared and maintained departmental and construction contracts and invoices and submitted for payment.
Processed expenses, produced monthly invoices, reports and other deliverables using QuickBooks to facilitate on-time payment.
Created detailed expense reports and requests for capital expenditures.
Conducted invoicing and investigated accounts receivables discrepancies.
Handled client correspondence and tracked records to foster overall efficiency.
Monitored supervisor's work calendar and scheduled client appointments, meetings and travel.
Upheld strict timetables by maintaining accurate, balanced calendars.
Coordinated travel arrangements by booking airfare, hotel and ground transportation
Conducted research and gathered information in support of construction supervisor's decision-making responsibilities.
Continually sought and identified methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency, accuracy, and service quality.
Assisted coworkers and staff members with special tasks on daily basis.
Volunteered to help with special projects of varying degrees of complexity.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Coordinated residential property operations and prepared homes for clients' inspections.
12/2017 to 03/2020
Quality Assurance ManagerAleut Support Services Llc - Main – Colorado Springs, CO,
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Anticipated and attentively handled guest needs or concerns.
Investigated guest challenges, offered timely resolution for sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Communicated effectively with owners, guests and on-site associates.
Delivered emergency 24-hour on-call service for guests on building issues.
Conducted inspections of property grounds, condos and equipment to identify maintenance concerns and direct timely repairs
Identified repair needs and major maintenance concerns, and relayed those concerns, as well as repairmen recommendations, to owners. Handled scheduling and inspection of any work needed.
Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Promoted positive company and owner relationships through proactive attention to concerns.
Administered property-related budgets, reviewed invoices and tracked costs.
Completed financial tasks by estimating costs and preparing and managing budgets.
Maximized rental income while minimizing expenses through effective planning and control.
Maintained optimal supply levels to meet daily and special cleaning needs.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Planned specialized service for elderly or disabled guests, ones with children and VIP guests.
Reviewed daily bookings, confirming arrival and departure times for guests, and preparing guest rooms prior to arrival.
Coordinated arrivals and departures of VIPs.
Collaborated with team members to handle guest requirements from check-in through check-out.
Coordinated household cleaning service operations and managed client relations.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Drove improvements to workflow and room turnover with hands-on, proactive management style.
Developed and implemented strategies to improve guest experiences and build loyalty.
Maintained consistent positive customer feedback.
Demonstrated respect, friendliness and willingness to help wherever needed.
Remained available 24 hours daily to respond to guest needs, complaints or inquiries.
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