14th March, 2020
Re: Customer Service Representative
As a dedicated and responsible working professional, I present my resume to you for the position of Customer Service Representative. With the ability to effectively connect with stakeholders and corporate teams. I am confident in my ability to meet and exceed the requirements of this position and become a noteworthy member of your community.
The enclosed resume will provide you with insight into my skills in administration, management and communication, as well as showcase my key achievements over the past 05 years. I hold the positions of a Teaching Assistant at REF and VUS, reputation English Centers in Vietnam. In addition, I had spent three years working as an HR Generalist (HR Services & employee relations) and one year as an Executive Educational Administrative Assistant to Head of School at ISHCMC (COGNITA based) one of the Top International School in Vietnam.
My experiences at the international and professional working environment have allowed me to adapt and drive with strong work ethic and ability to thrive in team-based or individually motivated settings.
I have no doubt that you will find me an enthusiastic and caring employee who is highly dedicated to the success of our company.
I would enjoy the opportunity to meet with you to discuss how my experiences would benefit your strategies. Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
JessicaClaire
Daily Operations (80%)
Support and assist Secondary School and the Secondary Administrative Team as Required
Support and assist Primary Administrative Team as Required
Support and assist the Athletics Directors and Educational Visits Coordinator as Required
Assist teachers leading field trips and ensure correct procedures and policies are followed:
Arranging logistics and bookings for school field trips
Ensuring that Risk Assessments are carried out for all field trips
Maintaining accurate records of Risk Assessments and ensuring that documentation is updated
Coordinate with trip leaders to arrange parent information evenings in regard to Field Trips
Communicate with parents and staff regarding field trips
Ensure all insurance plans for field trips are up to date
Liaise with Transport Manager to ensure all field trip transportation meets ISHCMC safety standards.
Assist in making arrangements for MAP testing
Assist with arrangement for hosted tournaments when required
Assist the school Leadership Team (SLT) with coordination of academic budgets before they are submitted to purchasing
Other tasks as advised by the Deputy Head of School or Head of School.
Personal Assistant (20%)
Provide administrative support to Deputy Head of School and additional administrative support to Head Of School as needed:
Provide analytics and review of testing data required.
Manage and support logistical arrangements for professional development (PD);
Arranges logistics for guest speakers coming to ISHCMC
Keep accurate records of all academic PD activity in the School
Manage all ISHCMC school policies record.
HR Admin Executive reports directly to the HR Assistant Manager on daily basis, and perform a full range of duties, including but not limited to:
Expatriate Services
.1. Work Permit – Visa / Temporary Residence Card process
· Attends the procedures and applications for Work Permit, and Work Permit renewal for expatriate employees.
· Attends the procedures and applications for Visa Approval Letter, Visa, and Temporary Residency Cards for new & returning expatriate employees
· Attends the procedures and applications for Vietnam Police Check and exit visa for leaving expatriate employees
· Monitors and timely reports to HR Assistant Manager the status of Work Permit and Visa / Temporary Residence Card process.
· Plans and prepares headcount proposal for Work Permit to Labour Dept. (DOLISA)
· Records and reports to DOLISA the working status of expatriate employees every quarter.
2. Relocation services for new expatriate staff
· Assists HR Assistant Manager with relocation services for expatriate staff such as flight, shipping, housing, etc.
· Instructs expatriate staff with driving license obtaining process.
Employee Relations
· Acts as a liaison between HR Department and Trade Union representatives
· Works closely with Trade Union representative and assists HR Assistant Manager in implementing activities and events for staff such as summer trip, year-end party, family day, etc.
· Arranges celebration activities for Staff’s special days such as birthdays, wedding, International Women’s Day etc.
· Manages employee engagement surveys.
Office Administration
· Assist HR Assistant Manager in office administration, seating plan, and health & safety
· Oversees office facilities and makes sure all equipment / machines such as telephones, printer, fax machine, etc. work well.
· Manages monthly telephone expense.
· Arranges annual health checks, uniform, community activities, special occasion gifts, farewell party, etc.
· Provides administrative support and back up for all HR matters on a general basis under the instructions of HR Assistant Manager. Others
· Other duties as assigned by HR Assistant Manager and HR Director
The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/he must report any concerns to the School’s Child Protection Officer/Designated Safeguarding Lead or to the Head of indeed to the Regional CEP so that a referral can be made accordingly to the relevant third part services.
Same responsibilities as at REF with higher level standards.
Certificate of Attendance
Certificate of Achievement
Certificate of Achievement
Certificate of Achievement
Certificate of Achievement
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