Evs Tech Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Positive, upbeat in customer service bringing more than 13 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. I have Great knowledge with computer and office equipment. I have a master skill when it comes to people, I love meeting new people, and I love working in a busy diverse environment.

  • People skills
  • Teambuilding
  • Reliable and trustworthy
  • Computer skills
  • Working collaboratively
  • Credit card payment processing
  • Adaptive team player
  • Retail sales customer service
  • Problem-solving abilities
  • Sales expertise
  • High-energy attitude
  • Quality control
  • Technologically savvy
  • Office equipment proficiency
  • Customer relations
  • Inbound and outbound calling
  • Call center experience
  • Food safety understanding
  • Dining customer service
  • High-volume dining
  • Effective customer upselling
  • Service prioritization
  • Sales Techniques
  • Price memorization
  • Menu memorization
  • Check payment processing
Evs Tech , 09/2020 to Current
Common SpiritIndianapolis, IN,
  • Collected and disposed of biohazard waste according to OSHA regulations.
  • Collected soiled linens, made beds and transported items to laundry services.
  • Tracked inventory of cleaning supplies and ordered replacements.
  • Wore personal safety equipment to prevent burns from cleaning chemicals.
  • Emptied trash cans, sorted recycling and properly disposed of all waste.
  • Cleaned, sanitized and organized facility to avoid spread of germs.
  • Followed procedures for using and disposing of disinfectant chemical cleaners.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Sever Supervisor/Head Server, 11/2014 to 03/2020
Bd (Becton, Dickinson And Company)Nogales, AZ,
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
  • Trained new servers on menu items and restaurant standards.
  • Educated servers on daily specials to promote key items and drive sales.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Implemented new POS system and trained staff members of effective use.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Increased product sales by effectively designing new menus and training employees on effective salesmanship.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Provided exceptional service to numerous customers per day at establishment.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Drove sales per ticket through end of shift .
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Designed schedules for 10 front of house employees, adapting schedules based on seasons, days and employee availability.
  • Served over 14 tables at once while supervising staff of servers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Managed servers and bartenders on each shift.
Server Shift Leader, 02/2010 to 11/2014
Boise CascadeBirmingham, AL,
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Calculated charges, issued table checks and collected payments from customers.
  • Provided exceptional service to numerous customers per day at establishment.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Managed servers and staff members to effectively foster team-oriented environment.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in compartment sink.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to customers immediately.
  • Upsold customers and optimized table-turns to outperform average sales daily.
Receptionist , 05/2006 to 01/2010
Sherrys AccountingCity, STATE,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Rendered information to callers and drafted office emails.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
  • Prepared packages for deliveries and coordinated timely shipments.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Entered data software to keep records of information.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Coordinated and communicated with clients daily to gather pertinent information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered calls to help customers.
  • Assisted up to 15 visitors by directing to appropriate personnel and answering average of 50 calls and emails daily.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Responded to customer concerns and issues.
  • Sorted incoming mail and directed to correct personnel each day.
  • Managed all incoming calls per day.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Education and Training
High School Diploma: , Expected in 05/2006
Sequoia Vocational School - Soddy, TN

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Resume Strength

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Resume Overview

School Attended
  • Sequoia Vocational School
Job Titles Held:
  • Evs Tech
  • Sever Supervisor/Head Server
  • Server Shift Leader
  • Receptionist
  • High School Diploma