Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dependable dedicated to maintaining cleanliness and upkeep of various facilities and rooms facilities. Offering 20+ years of experience preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Hardworking bringing years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Exceptionally organized Housekeeper bringing years in commercial and residential cleaning. Adept at efficiently completing tasks in independent or team-based fashions to achieve and maintain high client satisfaction. Enthusiastic successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing housekeepers serving guests in room hotel facilities. Dedicated Excellent and abilities. Desiring to advance professionally and contribute to successful operations. Dependable offering 20+ -year history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Attentive individual with superior cleaning skills thanks years in sector. Reliable and dedicated with ability to stand for long periods and lift pounds with ease. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of training in [Skill]. Motivated to learn, grow and excel in [Industry]. Conscientious Healthcare professional offering over [Number] years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skil

  • Ordering cleaning supplies
  • Employee evaluations
  • Vacuuming and sweeping
  • Sorting and washing laundry
  • Industry Software Applications
  • Managing Patient Records
  • Understanding Of Medical Ethics
  • Patient Care
  • Healthcare Coding
  • Insurance Billing
  • Insurance Billing Procedures
  • Patient Relations
  • Scheduling
  • Payment Collection And Processing
Work History
05/2020 to Current EVS Housekeeper Universal Health Services | Norfolk, VA,
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Created and implemented training programs to enhance employee performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports and other business documentation.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Established and maintained clean and comfortable environments in [ buildings by vacuuming, cleaning windows and dusting.
  • Worked on team of VARIES staff members to service rooms daily.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Kept building entryway glass clean and polished for professional presentation.
08/2002 to 12/2003 Medical Transcriptionist Vidant Health | Chocowinity, NC,
  • Maintained security and privacy of records to protect patients and providers.
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
  • Accurately documented medical dictation to record patient care records.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Transcribed sensitive documents with complete confidentiality.
  • Determined information to be included in reports.
  • Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
  • Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Reviewed medical records to select appropriate coding sequences.
  • Documented patient medical histories, vitals and test results in electronic health records system.
  • Edited drafts created from speech recognition software.
  • Corrected grammar, spelling and syntax mistakes.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Used WORD PROSSOR to input information into computerized patient record system.
  • Submitted electronic/paper claims documentation for timely filing.
  • Maintain 100% accuracy rate for spelling and content.
  • Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to clinic.
  • Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
  • Checked patient records to verify information accuracy.
  • Maintained strict patient and physician confidentiality.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Translated medical jargon into correct terminology.
  • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Updated patient financial information to guarantee accuracy.
  • Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
  • Performed freelance work with flexibility to meet employer-set deadlines.
  • Remained knowledgeable in CPT and ICD-10 coding principles, government regulations and third-party billing rules.
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Applied medical terminology related to provider-specific treatments and techniques.
  • Effectively communicated with client's health information management department contact to correctly interpret assignments and details.
  • Attended training associated with role to improve skills and boost speed.
  • Responded to correspondence from insurance companies.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
  • Contacted medical records manager immediately when problems arose.
  • Referred to variety of medical sources prevent mistakes in medical terms.
  • Transcribed and edited physician reports from dictatioN
  • Coded APV charts at rate of 24 per hour.
  • Treated patients, family members, visitors, peers, staff and providers pleasantly.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Performed qualitative analysis of records for accuracy, internal consistency and correlation of recorded data.
  • Worked cohesively with physicians and other clinical staff to complete [Action].
  • Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
  • Implemented new coding procedures that reduced mistakes by 100% and simplified processes.
  • Identified and resolved patient billing and payment issues.
  • Demonstrated outstanding communication skills in dealing with physicians.
  • Confidently and adeptly handled claim denials and/or appeals.
  • Researched questions and concerns from providers and provided detailed responses.
  • Accurately posted hospital visits, payments and surgeries for carriers.
  • Oversaw financial operations, producing invoices, processing payments and preparing invoices new coders for compliance with and classification and coding guidelines.
  • Tutored new coders for compliance with and classification systems and coding guidelines.
  • Initiated, performed and documented quarterly coding audits for physicians.
  • Reviewed and resolved claim issues captured in TES/CLAIMS edits and clearing house.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Expertly transcribed medical reports for variety of physicians in hospital setting.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Worked with individual patients to code medical observations and professional services.
  • Independently contracted, working through and online portal.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results, and home care forms.
  • Managed and updated donor information in databases.
  • Assigned appropriate medical codes with percent accuracy rate.
  • Diligently filed and followed up on third party claims.
  • Entered transcribed materials into electronic health records system.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Verified, coded and added modifiers to diagnoses.
03/1999 to 07/2001 Patient Access Specialist St. Luke's Health System | Boise, ID,
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Contacted insurance companies for patient medical billing operations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Collected and validated patient demographics and insurance information.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Prepared patient identification band and completed admissions papers.
  • Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Resolved patient financial and problems with guidance from documented guidelines and procedures.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Used EXCELL to schedule appointments.
  • Compiled and reviewed medical charts.
  • Assisted patients in filling out check-in and payment paperwork.
  • Explained plans for treatment and payment options.
  • Reviewed daily care slips for doctors.
  • Generated monthly statements to check outstanding balances.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Educated patients on medicine and at-home healthcare tools.
Expected in 05/2009 M.D. | MEDICAL CODER Ashworth College, Norcross, GA GPA:

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School Attended

  • Ashworth College

Job Titles Held:

  • EVS Housekeeper
  • Medical Transcriptionist
  • Patient Access Specialist


  • M.D.

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