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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Attentive Environmental Services Housekeeper applies understanding of preventative sanitation measures and chemical safety procedures. Follows detailed directions and takes initiative to deliver impeccable work. Excellent communication and project management skills.

Skills

I clean in detail I'm efficient , I am through I like things to be neat I don't only like things to look clean I want it to be clean.

Experience
11/2017 to Current
EVS Housekeeper Providence Health & Services Kent, WA,
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Disinfected public areas frequently and provided spot cleaning as needed to maintain clean, welcoming atmosphere.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
07/2008 to 12/2017
Server Hei Hotels & Resorts Boston, MA,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Provided items requested by customers, including sauces and drink refills.
  • Sent orders to kitchen staff by [Action].
  • Greeted newly seated guests quickly and efficiently.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
09/1998 to 06/2008
Server Manager Hyatt Hotels Corp. Alexandria, VA,
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Improved operations by working with team members and customers to find workable solutions.
06/1984 to 06/1999
Owner/Operator Lineage Logistics Plano, TX,

Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.

  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Set pricing structures according to market analytics and emerging trends.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
  • Led detailed, hands-on preventive maintenance and repairs to equipment.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of all inventory.
  • Administered finances and led business operations, including running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Trained staff, facilitated staff meetings and spearheaded menu development.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Created unique recipes and applied various culinary techniques for authentic [Type] cuisine.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Education and Training
Expected in 06/1983
High School Diploma:
Stonewall Jackson High School - Charleston, WV
GPA:

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Resume Overview

School Attended

  • Stonewall Jackson High School

Job Titles Held:

  • EVS Housekeeper
  • Server
  • Server Manager
  • Owner/Operator

Degrees

  • High School Diploma

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