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Attentive Environmental Services Housekeeper applies understanding of preventative sanitation measures and chemical safety procedures. Follows detailed directions and takes initiative to deliver impeccable work. Excellent communication and project management skills.
I clean in detail I'm efficient , I am through I like things to be neat I don't only like things to look clean I want it to be clean. | |
11/2017 to Current EVS Housekeeper Providence Health & Services – Kent, WA,
- Maintained floors with regular sweeping, mopping and vacuuming.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Disinfected public areas frequently and provided spot cleaning as needed to maintain clean, welcoming atmosphere.
- Coached new [Job title]s by demonstrating approved cleaning procedures.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
07/2008 to 12/2017 Server Hei Hotels & Resorts – Boston, MA,
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
- Prepared and served cold, hot and [Type] beverages to guests.
- Provided items requested by customers, including sauces and drink refills.
- Sent orders to kitchen staff by [Action].
- Greeted newly seated guests quickly and efficiently.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
09/1998 to 06/2008 Server Manager Hyatt Hotels Corp. – Alexandria, VA,
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Improved operations by working with team members and customers to find workable solutions.
06/1984 to 06/1999 Owner/Operator Lineage Logistics – Plano, TX,
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
- Led detailed, hands-on preventive maintenance and repairs to equipment.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of all inventory.
- Administered finances and led business operations, including running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Hired, trained and motivated staff to fill all restaurant openings.
- Created unique recipes and applied various culinary techniques for authentic [Type] cuisine.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Assessed, optimized and elevated operations to target current and expected demands.
- Directed hiring and training of new department managers to drive organizational improvements.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Expected in 06/1983 High School Diploma:
Stonewall Jackson High School - Charleston, WV
GPA:
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