Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
I am a self-motivated team player with strong attention to detail. I Maintain high level of professionalism while providing consistent and quality service. Multi-talented in both Food Service, Janitorial services, and Customer Service, I have earned the trust of customers and bonuses over the years.
As a Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors. It was my responsibility to correct safety hazards as directed by my supervisors on a regular basis. I am a seasoned facilities team member with expertise in cleaning, stocking and maintaining and facilities. Capable of maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking.
Skills
Work orders
Preventive and maintenance
Bloodborne Pathogen training (cleaning)
HAZMAT knowledge
Facilities maintenance (cleaning)
Customer service
Problem resolution
Regulatory Compliance
Housekeeping (janitoria) equipment
Relationship development
Communications
First Aid/CPR
Operational improvement
MS Office
Work History
09/2018 to 05/2020EVS AideHca | Mckinney, TX,
Displayed familiarity with industrial cleaners that are proven effective against COVID 19 and hospital cleaning equipment.
Applied effective commercial building maintenance principles and practices through 8 years of experience cleaning isolation rooms, cat scam rooms, bathroom, offices, etc.
Complied with safety and environmental health laws and regulations.
Inspected ongoing projects for compliance with preset procedures by inspecting the area after cleaning before moving on to the next project.
Resolved maintenance-related complaints prior to escalation to my supervisor and manager. I reported anything in need of repair to my office
Demonstrated extensive knowledge of isolation types, cleaning solution, & Personal Protection Equipment functions. Can identify what equipment to wear according to any warning posted on an Isolation Room door. For instance: if the illness is an airborne but not COVI 19, then only a mask and gloves are needed.
Advised building services manager of needed cleaning equipment repairs. Supervisors are contacted immediately when any repair is required
Respond to calls to clean areas not on my regular route.
09/2009 to 07/2012Sales AssociateBluegreen Resorts | Glendale, AZ,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Prepared beverages and filled food orders for customers.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event.
Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food.
Upsold [Type] specialty items to increase overall sales and exceed targets.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Achieved [Timeframe] sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
09/2007 to 07/2009Customer Service RepresentativeAkzo Nobel N.V. | Waukegan, IL,
Checked prices for customers and processed items sold by scanning barcodes.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Regularly exceeded daily sales and product add-on quotas.
Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Educated customers on promotions to enhance sales.
Recommended [Product or Service] to customers, thoroughly explaining details.
01/1995 to 07/2006WaitressHilton Worldwide | Naperville, IL,
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Prepared beverages and filled food orders for customers.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Checked identification to enforce age regulations for alcoholic beverages.
Decreased customer wait times by efficiently carrying [Number] plates at one time without spilling or dropping food.
Upsold [Type] specialty items to increase overall sales and exceed targets.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Managed food resources, memorized orders and coordinated service in [Number]- table restaurant.
Education
Expected in 06/1992High School Diploma | Hoover High School, Des Moines, IAGPA:
Expected in | Clerical Studies Turner Job Corps Center - Albany, Albany, GAGPA:
Expected in 2009Associate of Arts | I/O Psychology University of Phoenix, Tempe, AZGPA:
Expected in | Applied Behavior AnalysisKaplan University, Davenport, IAGPA:
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