Evhi Analyst Resume Example

Service-focused customer service rep bringing unparalleled skills for those in need in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Microsoft with 10+ years of expertise in related roles. Multi-talented Customer service rep consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

• Program Development: · 20 plus years experience in case management and therapeutic services. · Development of multiple outpatient and day treatment programs, dealing with issues of mental health, HIV/AIDS and substance abuse, resulting in individuals' success upon completion of programs. · Productive Case Management training for new employees. · Training Seminars for coworkers and people from other agencies. · Positive team member. · Processing and determining eligibility for individuals requesting state and federal benefits for the State of Wisconsin, such as Foodshare, Badgercare Core Plan for childless adults, Badgecare Plus for families, and Medicaid. Communication · Direct, concise and goal-oriented communication, both written and verbal, for the benefit of the individuals served, and service providers. · Efficient organizational skills, including ability to mutli-task and maintain easily accessible information for all. · Highly motivated and confident in ability to learn new skills and techniques. Case management · Operational case management and group facilitation supervision. · Provided Quality Assurance reviews quarterly to ensure HIPAA, federal and state guidelines are appropriately met. · Basic duties, such as assessments, intake, psychosocial assessments, treatment planning, service planning, group and individual counseling, and aftercare planning. · Experience in residential treatment, day treatment, outpatient and in-home services. · Experience in processing applications, renewals and change reports for benefits with State of Wisconsin, by phone and on-line, in a call center setting.