Service-focused customer service rep bringing unparalleled skills for those in need in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Microsoft with 10+ years of expertise in related roles. Multi-talented Customer service rep consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Worked in call center environment , originally taking 85+ calls assisting individuals with completing applications for the Badgercare (family Medicaid)and then promoted to working with employers to assist in completing applications for the employees requesting medicaid benefits for families. successfully provided the reported the information provided in a timely manner providing call center calls from employers to provide insurance information about insurance offered by their individual companies. for this position took approx 30 calls per .
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