Events and Promotions Manager Resume Example

Manage multiple departments and a team of supervisors through continual guidance, direction, development, and coaching.  Inspire a shared, enthusiastic commitment to guest service as a key driver to obtain organizational goals.  Achieved record-high guest satisfaction scores through positive reinforcement and through the implementation of a rewards program.  Lead by example and ensure the execution of all operational standards are upheld.  Accomplish conflict resolution through diplomacy and excellent communication skills needed for the best possible outcome resulting in guest satisfaction and maintain guest loyalty.  Responsibilities include:  scheduling, budgeting, hiring, payroll, supply orders, annual appraisals, corrective coaching, develop training programs, implement policies, and oversee training of new system developments.

Supervised a staff of 30 team members.  Completed annual appraisals and quarterly incentives to improve team member goals to help improve overall performance and achieve organizational goals.  Orchestrated promotions, trained and coached team members, assisted with guest inquires and resolved guest disputes.