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Events and Promotions Manager Resume Example

Resume Score: 70%

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EVENTS AND PROMOTIONS MANAGER
Management Profile

Experienced manager with excellent methods of supporting team development through coaching and positive leadership.  Action-oriented with exceptional problem resolution skills and self-driven.  Create an environment in which guests enjoy high levels of service and team members are motivated to deliver top performance.

Key Skills
  • Ability to prioritize
  • Works well in teams
  • Organizational awareness
  • Conflict resolution
  • Skilled multi-tasker
  • Positive motivator
  • Works well under pressure
  • Effective decision maker
Experience
Events and Promotions Manager08/2015 to CurrentViejas Casino and ResortAlpine, CA
Responsible for managing and coordinating the activities of events and promotions within the Casino Marketing Department and effectively communicating these promotions and events to casino operations departments.  Coordinate with the Gaming Commission and Surveillance for approval on all events, promotions, and all related arrangements.  Maintain an exciting environment by creating, implementing, and coordinating all on-floor promotions, giveaway, contests, VIP events, and general market events including the budget and overall scope. Ensures expenditures stay withing budget limitations and identifies areas in which expense reduction can be made if required.  Ability to utilize and construct promotions using the Casino Management System.  Monitors staff performance and identifies areas of improvement.
V Club Manager03/2007 to 08/2015Viejas Casino and ResortAlpine, CA
Manage multiple departments and a team of supervisors through continual guidance, direction, development, and coaching.  Inspire a shared, enthusiastic commitment to guest service as a key driver to obtain organizational goals.  Achieved record-high guest satisfaction scores through positive reinforcement and through the implementation of a rewards program.  Lead by example and ensure the execution of all operational standards are upheld.  Accomplish conflict resolution through diplomacy and excellent communication skills needed for the best possible outcome resulting in guest satisfaction and maintain guest loyalty.  Responsibilities include:  scheduling, budgeting, hiring, payroll, supply orders, annual appraisals, corrective coaching, develop training programs, implement policies, and oversee training of new system developments.
Players Club Supervisor08/2004 to 03/2007Viejas Casino and ResortAlpine, CA
Supervised a staff of 30 team members.  Completed annual appraisals and quarterly incentives to improve team member goals to help improve overall performance and achieve organizational goals.  Orchestrated promotions, trained and coached team members, assisted with guest inquires and resolved guest disputes.
Players Club Ambassador06/2003 to 08/2004Viejas Casino and ResortAlpine, CA

Provided excellent guest service by signing up new Players Club members and assisted in Casino promotions. Tasks included issuing vouchers for VIP guests, reprinting club cards and assisting with any other inquiries.

Cage Cashier09/2000 to 05/2003Viejas Casino and ResortAlpine, CAResponsible for exchanging coin, tickets and chips for cash.  Processing credit card advances and cashing checks.  
Restaurant Manager07/1991 to 08/2000Rally's HamburgersSan Diego, CA

Responsibilities included: scheduling, hiring, training, and ensuring up to safety code standards. Developed action plans, P&L budgets, in charge of inventory and daily deposits. Managed food quality control, food waste, cashiers, team members, and ran hourly sales and labor reports.

Education and Training
High School Diploma1991Castle Park High School

Training: completed numerous courses in guest service, promotional strategies, time management, leadership, DISC training, and performance assessment

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Resume Overview

Companies Worked For:

  • Viejas Casino and Resort
  • Rally's Hamburgers

School Attended

  • Castle Park High School

Job Titles Held:

  • Events and Promotions Manager
  • V Club Manager
  • Players Club Supervisor
  • Players Club Ambassador
  • Cage Cashier
  • Restaurant Manager

Degrees

  • High School Diploma 1991

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