Experienced manager with excellent methods of supporting team development through coaching and positive leadership. Action-oriented with exceptional problem resolution skills and self-driven. Create an environment in which guests enjoy high levels of service and team members are motivated to deliver top performance.
Provided excellent guest service by signing up new Players Club members and assisted in Casino promotions. Tasks included issuing vouchers for VIP guests, reprinting club cards and assisting with any other inquiries.
Responsibilities included: scheduling, hiring, training, and ensuring up to safety code standards. Developed action plans, P&L budgets, in charge of inventory and daily deposits. Managed food quality control, food waste, cashiers, team members, and ran hourly sales and labor reports.
Training: completed numerous courses in guest service, promotional strategies, time management, leadership, DISC training, and performance assessment
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