event staff front desk receptionist maintenance worker resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Friendly and polished Front desk receptionist offering proven experience in fast paced environments with both Adults and Children. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts, and promoting customer satisfaction.
Skills
Registration processing
Problem-solving skills
Team Building
Guest services
Bookkeeping
Office management
Conflict and issue documentation
File management
Social perceptiveness
Hospitality service expertise
Child Care
Training Exercises
Excellent Communication Skills
Flexible Working Hours
Education
North Park UniversityChicago, ILExpected in 05/2022 ā āBachelor:Exercise Scienceā - GPA:
Member of North Park Division III Football team
Member of North Park Football team
Certifications
First Aid AED/CPR certified
UP2US Coach Level 1-4 certification
Safe Reporter certified
Safe Sports Coach certified
Work History
Lakshore Sport And Fitness - Event Staff/Front Desk Receptionist/Maintenance Worker City, STATE, 07/2019 - 11/2020
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Provided services efficiently and with high level of accuracy.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Quickly answered calls and routed to proper guest or department using multiline phone system.
Sorted mail and other important data upon Assistant GM's absence, promoting quick delivery of all messages to recipients.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Used CSI Software to process reservations, check-ins and check-outs.
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Protected guest valuables with main safe or in individual boxes to maximize security.
Promoted local entertainment and sporting events and offered details to assist patrons.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Executed positive demeanor to each and every visitor approaching front desk.
Oversaw fast-paced front desk operations at busy 5:30pm facility with as many as 250 nightly guests
MyGym - Gymnastics Teacher City, STATE, 06/2019 - 12/2019
Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
Implemented fitness programs for children and infants 6 weeks-10 years old.
Worked birthday parties, camps, and classes.
Maintained cleanliness of fitness center before and after every event.
Built strong media and community relationships through positive interaction and communication in support of sports programs.
Organized players' nights and other special events to promote sports programs and cultivate positive relations with players, families and local community members.
Rita's Rugs - Customer Service Representative/Maintenance Worker City, STATE, 06/2019 - 09/2019
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Reduced opportunities for theft and trespassers by securing all entrances and exits.
Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
Provided Customer Service and assistance to manager in selling multiple thousand dollar rugs ranging from 1,200-7,000 dollars
Chicago Run - Up2Us Coach City, STATE, 06/2018 - 05/2019
Actively participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
Level 1-4 Up2Us Certification
Basic Microsoft skills
Implementing fitness programs for children 4-13 years old
Worked in 17 CPS schools in impoverished neighborhoods.
Studied Fight or Flight response to better adhere to children who come from traumatic backgrounds.
Developed and maintained courteous and effective working relationships
Actively listened to customers' request
Monitored all company inventory to ensure stock levels and databases were updated
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