Enthusiastic and professional worker with the ability to multi-task and keep a positive attitude in high pressure and diverse environments. Completes assigned tasks with great attention to detail and efficiency. Armed with solid organizational, multitasking, and interpersonal skills. Well-versed in using Microsoft Excel, Word, Outlook, and PowerPoint as well as customer relations management and social media.
Exceptional communication skills
MS Windows proficient
Customer Relationship Management Software (CRM)
Adherence to high customer service standards
January 2017-CurrentEvent Specialist | GiveSmart | Atlanta, GA
high technical skills and product knowledge in all areas to include computers
and Internet, mobile devices, and Apple products.
CSR and volunteer refresher training on core bidding functionality,
registration and customer service.
CSR time sheets, event flow, onsite inquires, lead generation, and GiveSmart
ability to carry on business conversations with business owners and decision
GiveSmart technology platform to handle event execution and close out as required.
October 2014-December 2016Caregiver | Home Care | Christiansburg, VA
April 2014-October 2014Business Operations Support Specialist | Wall & Associates, Inc. | Christiansburg, VA
Provided expert oversight to the entire operations of New Client Specialist Department.
Oversaw the consistent update and management of data in customer relationship management (CRM).
Ensured the accuracy of data, regulated data entry, and generated reports needed for business reports on a daily, weekly, and monthly basis
Closely collaborated with chief executive officer in implementing necessary changes in procedures and policies.
Took charge of coordinating problem resolution between departments
Demonstrated strategic leadership in developing process workflows in the main database system which made operations more efficient.
Played significant role in accomplishing projects assigned by the CEO.
August 2013-April 2014New Client Specialist | Wall & Associates, Inc. | Christiansburg, VA
Maintain consistent communication with associates with the use of telephone calls or email.
Accommodated inbound phone calls from potential new clients in need of information or support in dealing with tax-related issues.
Regulated the process of arranging consultations.
Responded to emails and phone calls and performed outbound calls to potential new clients who contacted the company through the answering service, chat, and email.
Effectively carried out general administrative and office support.
Displayed excellent leadership in facilitating training for new employees after being employed with the company for four months; and led the promotion of one of the employees into an assistant manager.
Held accountability in recreating the PowerPoint presentation for new hire orientation.
August 2012-February 2013Customer Care Specialist | Dish Network Services | Christiansburg, VA
Accurately encoded customer data which included contact details, credit card, bank account information, and details of services administered on customer accounts.
Organized schedule of appointments; prepared work orders; and monitored equipment for customers.
Built and maintained rapport with supervisors and other departments to ensure efficient achievement of customer expectations.
Progressed from Tier 1 into Tier 3 representative within the first five months with the company.
Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information.
October 2009-May 2012Barista | STARBUCKS - RADFORD | Radford, VA
Oversaw the completion of inventory records and restocked supplies on a weekly basis.
Accomplished various supervisor duties as needed and provided support in training new employees.
Handled daily balancing of cash registers and maintained all written accounts of money received.
Ensured the timely resolution of customer complaints and offered prompt service and product details to customers as requested.
Accumulated votes as employee of the month more than once for demonstrating outstanding customer service skills.
May 2012Bachelor of Science: Social ScienceRADFORD UNIVERSITY, RADFORD, VA
Coursework includes: Speech and Communication, Sociology and Psychology