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Event Co-Ordinator Specialist Resume Example

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EVENT CO-ORDINATOR SPECIALIST
Career Overview
To learn and develop as part of a fast-paced marketing team leading a company to success. With an extensive customer service knowledge of the importance of satisfaction from presale to post sale, I will be driven to reach company goals.
Accomplishments
Customer Interface
  • I play an instrumental role in developing standard operating systems, Software troubleshooting macro steps and overall customer satisfaction
Work Experience
Event Co-Ordinator Specialist
Brooklyn, NY BKLYN COMMONS/ Sep 2017 to Current
  • Compiled comprehensive lists describing product and service offerings.
  • Collaborated with marketing and communications teams on standardization, design, and production of marketing materials.
  • Worked effectively in a heavily cross-functional, fast-paced environment.
  • Manage event operations including point of contact for scheduled events.
Software Technical Support Specialist
New York, NY Peloton Cycle/ Sep 2016 to Current
  • Provides software support to customers regarding the Peloton bike software, the Pelotoncycle.com website, and iOS application.
  • Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
  • Collects data on emerering problematic software issues to cofirm trends and report priority issues to the techncial team.
  • Assist in Perpetuate changes to the customer service training program, which resulted in more efficient training modules to prepare general support agents with general software troubleshooting steps.
  • Collected customer feedback and made process changes to continue to exceed customer satisfaction goals.
General Customer Experience Representative
New York, NY Peloton Cycle/ May 2016 to Aug 2016
  • Provides general support to customers regarding the Peloton bike, the experience, coaches and general information about the studio.
  • Achieved customer satisfaction rating of 91% within the first month of employment Perpetuates changes to the customer service training program, which resulted in more efficient training modules to prepare agents for on-boarding.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Product Specialist/ Community Manager
Brooklyn, NY MakerBot Industries/ Apr 2013 to May 2016
  • Administered and refined technical content for the company's social media platforms such as Twitter, The FaceBook, and Instagram via Hootsuite.
  • Lead Product Specialist for the MakerBot Replicator 2X Desktop 3D printer.
  • Advised customers in resolving technical and software related issues via email, live chats, and phone calls.
  • Expert in CRM system such as Salesforce and SnapEngage.
  • Oversaw new products, upgrades, releases, and organized resolutions to product issues.
  • Developed documentation for common procedures for both support staff and end-users.
Educational Background
Bachelor of Arts Communications Brooklyn College 2012 Brooklyn, New York Communications, Media and Journalism coursework
Skills
3D, Articulate, Basic, com, content, CRM, customer satisfaction, customer service training, Data Collection, documentation, email, Graphic Design, Journalism, Microsoft Office Suite, operating systems, Strong organizational skills, printer, problem solver, public speaker, social media platforms, Software troubleshooting, team player, software support, phone, Type 40 WPM, upgrades, website
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Resume Overview

Companies Worked For:

  • BKLYN COMMONS
  • Peloton Cycle
  • MakerBot Industries

School Attended

  • Communications Brooklyn College

Job Titles Held:

  • Event Co-Ordinator Specialist
  • Software Technical Support Specialist
  • General Customer Experience Representative
  • Product Specialist/ Community Manager

Degrees

  • Bachelor of Arts

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