To learn and develop as part of a fast-paced marketing team
leading a company to success.
With an extensive customer service knowledge of the importance of satisfaction from presale to post sale, I will be driven to reach company goals.
I play an instrumental role in developing standard operating systems, Software troubleshooting macro steps and overall customer satisfaction
Event Co-Ordinator Specialist Brooklyn, NYBKLYN COMMONS/Sep 2017 to Current
Compiled comprehensive lists describing product and service offerings.
Collaborated with marketing and communications teams on standardization, design, and production of marketing materials.
Worked effectively in a heavily cross-functional, fast-paced environment.
Manage event operations including point of contact for scheduled events.
Software Technical Support Specialist New York, NYPeloton Cycle/Sep 2016 to Current
Provides software support to customers regarding the Peloton bike software, the Pelotoncycle.com website, and iOS application.
Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
Collects data on emerering problematic software issues to cofirm trends and report priority issues to the techncial team.
Assist in Perpetuate changes to the customer service training program, which resulted in more efficient training modules to prepare general support agents with general software troubleshooting steps.
Collected customer feedback and made process changes to continue to exceed customer satisfaction goals.
General Customer Experience Representative New York, NYPeloton Cycle/May 2016 to Aug 2016
Provides general support to customers regarding the Peloton bike, the experience, coaches and general information about the studio.
Achieved customer satisfaction rating of 91% within the first month of employment
Perpetuates changes to the customer service training program, which resulted in more efficient training modules to prepare agents for on-boarding.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Product Specialist/ Community Manager Brooklyn, NYMakerBot Industries/Apr 2013 to May 2016
Administered and refined technical content for the company's social media platforms such as
Twitter, The FaceBook, and Instagram via Hootsuite.
Lead Product Specialist for the MakerBot Replicator 2X Desktop 3D printer.
Advised customers in resolving technical and software related issues via email, live chats, and phone calls.
Expert in CRM system such as Salesforce and SnapEngage.
Oversaw new products, upgrades, releases, and organized resolutions to product issues.
Developed documentation for common procedures for both support staff and end-users.
Bachelor of ArtsCommunications Brooklyn College2012Brooklyn, New York Communications, Media and Journalism coursework
3D, Articulate, Basic, com, content, CRM, customer satisfaction, customer service training, Data Collection, documentation, email, Graphic Design, Journalism, Microsoft Office Suite, operating systems, Strong organizational skills, printer, problem solver, public speaker, social media platforms, Software troubleshooting, team player, software support, phone, Type 40 WPM, upgrades, website