Very Strong background in hotel operations and significant experience in food and beverage operations. Excellent at spotting negative trends and applying corrective actions. Especially talented at keeping an operation running with the bare minimum of resources, and good at motivating employees to give their best.
Manage Guest Services Staff of 18 to include the front desk, Bell Staff, and Reservation.
Successfully .Solicited business in the corporate market and prepared rooms contracts for clients. Maintained relationships with current Clients and developed relationships with potential new clients, by attending Chamber of commerce events, Rotary events and other social and civic events that offered opportunities for potential new business.
Implemented a program to monitor guest service scores and correct negative trends. Coordinated the hotel's Guest Service Initiative and Conducted on going training for all hotel staff including housekeeping, maintenance, food and beverage and front desk. Resolved all guest relations issues.
Responsible for solicitation of business in the following markets: Social, Military, Education, Religious and Fraternal Groups as well as Corporate.
Created value added hotel packages, to incentiveize guest to come to the hotel during slow periods.
Negotiated Contracts with New and Existing Clients.
Assisted with the Grand Opening of the hotel, Prepared the front desk for opening day Hired the front office staff. Conducted the training of the Front office staff on the new Property Management System. Supervised the Front Office staff and assisted with the budgeting process.
Golf, Swimming and Travel
Very operationally minded, capable of keeping an organization running smoothly. Also able to do a lot wit the minimum of human resources.
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