Seasoned and reliable customer service professional with 15 years of client interface experience, 8 of those in upper management. Competent in organizing deliveries and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Motivated to maintain and improve service satisfaction while providing top-notch customer service to customers and contribute to overall company success. Experienced in managing paperwork, collecting payments and resolving issues. Skilled in both individual and team roles, strong aptitude for working with little supervision, with expertise in training and mentoring new staff on company objectives.
Promoted to upper management within 18 months, consisting in 4 promotions within that time frame.
Efficiently operated entire store operation for 6 weeks without the general manager and loss of a shift lead. Producing higher sales with no complaints or issues while starting successful hiring and kept store inspection ready with no outside help.
Played a key role in complete store remodel and re opening while asso managing another store in 2014.
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