Evaluations Coordinator resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Seasoned and reliable customer service professional with 15 years of client interface experience, 8 of those in upper management. Competent in organizing deliveries and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Motivated to maintain and improve service satisfaction while providing top-notch customer service to customers and contribute to overall company success. Experienced in managing paperwork, collecting payments and resolving issues. Skilled in both individual and team roles, strong aptitude for working with little supervision, with expertise in training and mentoring new staff on company objectives.

  • Schedule mastery
  • Inventory/ordering operations
  • System implementation
  • Stockroom procedures
  • In-store support
  • Promotional support
  • Inventory profit and loss. Daily/weekly troubleshooting.
  • Team Building
  • Responsibility for team up to 25 employees
Evaluations Coordinator, 09/2016 to Current
VoyaAtlanta, GA,
  • Filed completed packages quickly and efficiently.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Ensured compliance with company policies, underwriting guidelines and lending program requirements.
  • Maintained complete confidentiality of all submitted information according to release guidelines.
  • Communicated with customers in via telephone and email to answer questions, process transactions and resolve issues.
  • Managed any conditions sent from underwriting departments.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
Customer Service Representative Team Lead, 04/2014 to 09/2016
Cost Plus World MarketCharlotte-University Area, NC,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Trained numerous new employees each quarter in procedures and policies in order to maximize team performance.
  • Tracked interactions daily for auditing, reporting and training purposes.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Addressed customer service inquiries quickly and accurately.
  • Assessed customer needs and up-sold products and services to maximize Internet/phone/t.v. service sales.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
Assistant Store Manager, 07/2010 to 04/2015
Columbia Sportswear Co.Las Vegas, NV,
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Trained numerous employees in inventory practices, POS systems and product knowledge.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Conducted performance reviews twice yearly to organize training and development for staff.
  • Coached and developed store associates through formal and informal interactions.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Co Manager, 11/2007 to 03/2009
Sbarro'sCity, STATE,
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Completed regular line checks to maximize quality assurance.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Education and Training
High School Diploma: , Expected in 06/2004
Kearns High School - Kearns, UT

Promoted to upper management within 18 months, consisting in 4 promotions within that time frame.

Efficiently operated entire store operation for 6 weeks without the general manager and loss of a shift lead. Producing higher sales with no complaints or issues while starting successful hiring and kept store inspection ready with no outside help.

Played a key role in complete store remodel and re opening while asso managing another store in 2014.

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Resume Overview

School Attended

  • Kearns High School

Job Titles Held:

  • Evaluations Coordinator
  • Customer Service Representative Team Lead
  • Assistant Store Manager
  • Co Manager


  • High School Diploma

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