I am committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
My goal is to find a position with a company where I can continue to grow and take on new challenges over time. Most importantly I want to work for an organization where I can continue to build my at home career.
Ethical Hacker10/2013 to 05/2015MicrosoftSaint Joseph, MOExecuted functionality and feature development both within current application framework and on next-generation frameworks. Tested features across various browsers. Fixed bugs as they were encountered. Answered user inquiries regarding computer software and hardware operation. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Provided recommendations for resolving defects. Automated repeatable tasks where possible.
Assistant Manager01/2003 to 06/2006FastlaneTroy, MOHandled cash and deposits using the proper accounting procedures and documentation. Processed journal entries, online transfers and payments. Assessed customer needs and responded to questions. Cleaned and straightened work area. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Updated register logs. Operated cash register with proficiency. Worked overtime shifts during busy periods. Opened and closed the store, which included counting cash drawers and making bank deposits. Educated customers on product and service offerings.
High School Diploma: General Studies1991Topeka West High SchoolTopeka, KS, USA
Attended August 1988 to May 1991
Quick problem solver
Thrives in fast-paced environment
Committed team player
Courteous, professional demeanor
Flexible schedule capability
Strong communication skills
Desktop and laptop repair
Typing 25 wpm
Work At Home Office Organized
Works Great Under Pressure
Home Office Setup
I have a defined workspace to help me get in the right frame of mind for my work, and to separate professional time from leisure time. I face the wall, with a window to my right, so I don't have distractions, but I do get natural light and a pleasant view. I have a mono and color printer that are equipped to scan and copy. I have a fax machine to send faxes. My internet connection is Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet 802.3. I am also equipped with a usb noise canceling headset and a corded telephone. My desk allows me to work productively standing and sitting. My operating system is Windows 10 64-bit version, I also use an iPad regularly.