Safety-oriented professional knowledgeable about guest relations, equipment safety and event planning. Handles fast-paced work calmly and goes above and beyond to promote guest satisfaction. Quick to resolve conflicts and other problems.
Skills
Troubleshooting
Communication
Working collaboratively
Supervision
Organizational skills
Basic Math
Multitasking
Problem resolution
Data management
Training & Development
Team building
Organization
Maintenance & Repair
Microsoft Office
Experience
Esports , 07/2021 to 12/2021 Half Price Books, Records, Magazines, Inc. – Lewis Center, OH,
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Scheduled and coordinated events and activities.
Promoted facility events and offered information to clarify pricing and requirements.
Responded promptly to emergencies to assess situations, administer first aid and coordinate further additional personnel.
Monitored equipment use and storage to safeguard against damage or theft.
Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
Cleaned and sanitized recreational equipment to facility standards.
Observed general operations for safety hazards or risks and quickly implemented solutions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Exceeded customer satisfaction by finding creative solutions to problems.
Bookseller, 06/2017 to 06/2020 Giant Eagle, Inc. – Mount Lebanon, PA,
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
Assisted in ringing up sales at registers and bagging merchandise.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Listened to customer interests and needs and matched with suitable books and related products.
Organized store by returning merchandise to proper areas and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended merchandise to customers based on needs and preferences.
Escorted customers to products and pointed out complementary items to boost store sales.
Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Shift Supervisor, 07/2012 to 10/2016 Half Price Books – City, STATE,
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Coordinated shift-based inventory receiving, auditing and restocking.
Created training manual for employees to use as reference guide.
Conferred with human resources to recruit, onboard and mentor new team members.
Evaluated, reconfigured and performed equipment maintenance to support operational goals.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Buyer and Merchandiser, 10/2006 to 06/2013 Half Price Books – City, STATE,
Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Maintained productive warehouse environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.
Coordinated work of receiving, shipping and administrative teams to keep deliveries moving smoothly to customers across Houston.
Revamped inventory processes to align supply levels with projections.
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Monitored inventory storage and enforced proper handling and organization.
Examined, selected, and purchased merchandise consistent with specification requirements.
Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
: , Expected in Southwest Texas State - San Marcos, TX, GPA:
High School Diploma: , Expected in Bishop Lynch High School - Dallas Tx, GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Recognized for outstanding performance and team contributions.
Created highly effective new Video Game Purchasing Guide that significantly impacted efficiency and improved operations.
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