LiveCareer-Resume

esports resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Safety-oriented professional knowledgeable about guest relations, equipment safety and event planning. Handles fast-paced work calmly and goes above and beyond to promote guest satisfaction. Quick to resolve conflicts and other problems.

Skills
  • Troubleshooting
  • Communication
  • Working collaboratively
  • Supervision
  • Organizational skills
  • Basic Math
  • Multitasking
  • Problem resolution
  • Data management
  • Training & Development
  • Team building
  • Organization
  • Maintenance & Repair
  • Microsoft Office
Education and Training
Southwest Texas State San Marcos, TX, Expected in : - GPA :
Bishop Lynch High School Dallas Tx, Expected in High School Diploma : - GPA :
Experience
Half Price Books, Records, Magazines, Inc. - Esports
Lewis Center, OH, 07/2021 - 12/2021
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Scheduled and coordinated events and activities.
  • Promoted facility events and offered information to clarify pricing and requirements.
  • Responded promptly to emergencies to assess situations, administer first aid and coordinate further additional personnel.
  • Monitored equipment use and storage to safeguard against damage or theft.
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
  • Cleaned and sanitized recreational equipment to facility standards.
  • Observed general operations for safety hazards or risks and quickly implemented solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Giant Eagle, Inc. - Bookseller
Mount Lebanon, PA, 06/2017 - 06/2020
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Listened to customer interests and needs and matched with suitable books and related products.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Half Price Books - Shift Supervisor
City, STATE, 07/2012 - 10/2016
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Created training manual for employees to use as reference guide.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
Half Price Books - Buyer and Merchandiser
City, STATE, 10/2006 - 06/2013
  • Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Maintained productive warehouse environment for organization's complete inventory needs by training, managing and motivating staff to meet challenging demands.
  • Coordinated work of receiving, shipping and administrative teams to keep deliveries moving smoothly to customers across Houston.
  • Revamped inventory processes to align supply levels with projections.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
  • Monitored inventory storage and enforced proper handling and organization.
  • Examined, selected, and purchased merchandise consistent with specification requirements.
  • Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
  • Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Recognized for outstanding performance and team contributions.
  • Created highly effective new Video Game Purchasing Guide that significantly impacted efficiency and improved operations.

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Resume Overview

School Attended

  • Southwest Texas State
  • Bishop Lynch High School

Job Titles Held:

  • Esports
  • Bookseller
  • Shift Supervisor
  • Buyer and Merchandiser

Degrees

  • Some College (No Degree)
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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