Programming Software: CS6, HTML, SQL, SOQL, SONUS,LUCENT
Management: Convio, Kintera, Siebel, ORACLE, PeopleSoft, Adobe, Smartsheet, Basecamp, and GroupWise.
Salesforce Administrator Certification: 2020
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in high stress customer resolutions and technical support issues with dedication to increasing productivity through close analysis of data, policy and product improvement. Proven history of increasing customer satisfaction and build strong relationships.
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