To use my skills in teaching and communication to secure a teaching position for a reputable company or university in China, Vietnam, Taiwan, or Myanmar.
Proficient in Microsoft Windows XP, Office, and QuickBooks
ESL Teacher June 2014 to CurrentChengdu, China
Responsible for developing engaging and practical English lessons Preparing specialized lesson plans for 1-hour classes, class sizes ranging from 1-30 students Teaching students the basics in English grammar, reading and writing and creating activities designed to give students opportunities to practice their speaking ability Continually improving my sensitivity to cultural norms so as not to offend or embarrass students causing them to 'lose face' Participating in useful monthly group training activities that continue to benefit my teaching ability Observing and being observed by colleagues and/or managers at least twice monthly Responsible for teaching students with abilities ranging from elementary to advanced Consistently receiving near perfect monthly satisfactory ratings from my students.
Service Coordinator June 2012 to May 2014Surfside Pools － Jacksonville, FL
Returned to my family's small business to offer my work-ethic and skills in communications and organization to streamline their customer service center and improve on our companies most profitable revenue stream, the Service Department I learned that customer service is critical to a business' success because an outstanding reputation is priceless.
During my tenure at Surfside Pools, I set the tone for excellent customer relations, leading a small team that received all inbound service calls and set standards for exceptional communications, sales tactics and prompt service Under my leadership, call-back times drastically reduced, customer complaints were cared for delicately and fairly, billing done efficiently and accurately, and service technicians remained respected and yet made sternly aware of our expectations for excellent customer service Also, with my assistance our service department received 50 more weekly customer contracts and lost 70% fewer contracts than previous years Developed a cost-estimation matrix using Excel to determine an optimal pricing strategy for our weekly service contracts, ensuring that our gross margin be maintained regardless of the time and attention needed at individual jobs resulting in improved profit margins Assisted the sales team on new swimming pool construction deals, assisted in build estimations, served as a sales rep to new service customers, used training opportunities provided to expand my knowledge on chemistry of pools, equipment in pools and sales strategies for eco-friendly products Offered recommendations and analysis to ownership for an upgraded customer service and billing software that would take our company into the 21st century, reducing workload, improving the customer experience making it more convenient for customers and suppliers to do business with us Received the only 100% passing score from our company for the Florida Certified Pool Operator's course.
One of the very few such scores earned in Jacksonville in 2013 Trained new customer service representatives on duties and new pool technicians on best practices and pool chemistry.
Logistics Truck Broker September 2011 to June 2012Jacksonville, FL
Responsible for negotiating with trucking companies on shipping rates and schedules to result in a profitable trade for our company, while maintaining good relations with these same companies Received training enthusiastically by highly experienced and highly strict management that in turn honed my bartering skills and work-ethic Learned and mastered the companies tracking software and recorded all operations with concise notes, a critical practice in the highly dynamic and often chaotic field Shortly after my arrival, my quick learning ability and passion to help teach became a vital resource for my company in introducing and training new arrivals to our systems and best practices.
Software Sales Rep January 2010 to September 2011Tampa, FL
Responsible for the sale of Electronic Health Records to one to two doctor practices via phone, with a territory compromising of seven states throughout the southeastern US Responsible for coordinating sales with outside sales reps in each region as one team; writing proposals, organizing demonstrations and site visits, and negotiated opportunities to close Manage and record all sales activities in Siebel Responsible for developing accounts and maintaining a funnel; prioritizing my time based on Miller Hieman learned principles Built a solid pipeline of opportunities by cold calling small practices across my territory.
Education and Training
Bachelor of Science : Business Administration Economics Entrepreneurship, December, 2008University of Florida － Gainesville, FLBusiness Administration Economics Entrepreneurship Business Marketing, Business Management, Business Law, and Finance; Environmental Economics, Labor Economics, and International Trade Economics; Financial and Managerial Accounting, Supply Chain Management, Effective Oral Communication, and Agricultural Sales.
TEFL International TESOL 120-hour Certification Florida Certified Pool Operator Trained in Miller Heiman Strategic Selling and Conceptual Selling Completed several self empowerment courses including: Anthony Robbins' Get the Edge Program; The Avatar Self-Development 7-day Course
Conversationalist, basic familiarity with Spanish and Chinese