A business operations asset with 18 years of general company oversight to include areas of strategic planning, risk management, customer service, budget, profit margin, training, human resources, marketing, supply chain, inventory, and stakeholder relations. Committed to cost-effective resource management and performance quality to achieve a consistent 95 % industry efficiency rating. Well versed at utilizing quantitative methods to promotes accountability and sets measurable goals to maximize staff productivity. Talented Chief Operations Officer accomplished in generating substantial profitability and revitalizing operations with forward-thinking mentality with KPIs that historically exceeded 94th percentile. Successful at cultivating results-driven culture and motivating employees to continuously boost company results. Expertise includes risk management, best practices implementation, business intelligence, operational behavior, and company-wide policy development.
American Management Association, member 2021 - present
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