er unit secretary er technician resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Patient care technician and Unit secretary offering demonstrated expertise in patient support developed over 6 years of healthcare experience, specifically in Emergency care. Professional in performing patient transfers via telephone, communicating with patients and charting updates via Epic. Experienced with the usage of Microsoft Outlook for email correspondence for work-related issues. Flexible team player with positive and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • EPIC software skills
  • Microsoft Outlook skills
  • Time Management
  • HIPAA Compliance
  • Verbal communication skills
  • Telecommunications
  • Perform EKG
  • Procedure Assistance
  • Blood Draw and Sample Collection
  • Monitoring Vital Signs
  • Treatment Preparation
  • Medical Terminology
  • CPR Certification
  • Basic Life Support
Work History
Patient Care Assistant / Secretary , 09/2021 - Current
Springtown Family Health Center City, STATE,
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed paperwork and prior authorizations and scheduled appointments for patients.
  • Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
  • Examined, categorized and sorted incoming documents.
  • Responded to internal and external requests for information.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Managed on average, 45 patients per day, whether in office appointments or telemedicine appointments.
Patient Care Technician, ER /Secretary, 02/2015 - 09/2021
Texas Health Harris Methodist Hospital Azle City, STATE,
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care plans.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Collected laboratory specimens, dropped off at laboratories and picked up test results.
  • Frequently double-checked patient histories and current information while organizing transfers to other facilities.
  • Answered phone calls and messages for numerous -physicians Emergency room medical facility.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Collaborated with assistants and broad spectrum doctors to prepare and set up rooms with adequate supplies and equipment.
  • Provided emergency medical care, including conducting physical exams and interviews to gain medical history and relevant health data.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Relayed and transcribed written and verbal messages to physicians.
  • Managed fifty patients on average, during each shift.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Carried out day-day-day duties accurately and efficiently.
  • Conducted EKG's
Certified Nursing Assistant : , Expected in 12/2014
Weatherford College - Weatherford, TX
Status -
High School Diploma: , Expected in 05/2014
Springtown High School - Springtown, TX
Status -

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Resume Overview

School Attended

  • Weatherford College
  • Springtown High School

Job Titles Held:

  • Patient Care Assistant / Secretary
  • Patient Care Technician, ER /Secretary


  • Certified Nursing Assistant
  • High School Diploma

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