I believe teamwork, communication, ethics, accountability and integrity are the foundations for a great experience in the workplace environment.
As a Certified Emergency Manager and experienced emergency room EMT, I remain calm under pressure and am a fantastic team player. I utilize all resources to obtain the best outcome with exceptional decision making and problem solving intelligence; along with, excellent written and verbal communication skills.
Certified Emergency Manager
Homeland Security and FEMA trained
Exceptional organizational skills
Cost reduction and containment
Superb writer and editor
Creative problem solver
Process improvement strategies
Microsoft Office Suite Operational effectiveness
Staffing and scheduling
Improved customer satisfaction ratings by 6% by implementing staffing and job description changes.Recipient of the Coworker of the Year Award in 2002 & 2007Secured more than 75% of bids quoted, resulting in an increase in company revenue. Trained all new operators on safe and efficient handling of machines.Performed effective troubleshooting of all copiers, printers and software. Personally managed production activities to guarantee orders were completed and shipped on-time. Served as key contributing member to Leadership team.
Maintained compliance with regulatory standards Patient Care. Delivered compassionate care that exceeded hospital requirements. Assisted in implementation of new "Green Team" to boost Emergency Department cost saving through recyclables and inventory management. Ensured charting accuracy through precise documentation. Trained team of staff techs, as well as graduating EMT's and Paramedics, in medical procedures to guarantee consistent quality of care. Ensured quality control through admissions, assessment, treatment, and referral for a broad range of patients. Treated patients suffering from trauma, acute chest pain, respiratory failure, and drug overdoses.
03/2009 to 07/2013
ER Tech (EMT)Banner Desert Emergency Department － Mesa, AZ
Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Supported patients with customized patient teaching tools. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Participated in unit based Quality Assurance Program. Ensured efficacy of treatments through monitoring of treatment regimens. Provided treatment within scope of practice as defined by state law. Frequently commended for maintaining the safety, respect and dignity of patients. Coordinated with doctors and registered nurses to develop care plans for patients. Prepared for HIPAA and JCAHO reviews. Cleaned and sterilized instruments and disposed of contaminated supplies. Organized, updated and maintained over 200 patient charts. Recorded patients' medical history, vital statistics and test results in medical records. Acted as patient advocate and implemented total patient care as part of a nursing team covering 50-250 high acuity patients per shift. Ensured HIPAA compliance. Provided treatment for patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia.
Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Maintained patient privacy and confidential patient information. Utilized strong assessment skills to determine necessary patient care. Performed lab tests and communicated results. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Worked as part of team to execute proper care of body mechanics and safety of patient. Assured comfort of patients and families. Set up and assist in all procedures. Applied splints and dressings. Performed wound care. Performed IV's and phlebotomy. Performed CPR. Assigned to all codes and rapid response team. On hospital wide DECON and HAZMAT team. Trained incoming employees and EMT/Paramedic students. Stocked department. Head of "Clean Team" (we worked to ensure the cleanliness and order of the department).
04/2006 to 11/2008
Assistant ManagerFedex Kinkos － Mesa, AZ
Executed accounts receivable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations. Performed debit, credit and total accounts on computer spreadsheets/databases, using accounting software. Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments. Worked with management to document and offset unusual expense variances in their respective areas. Assisted in the creation of vendor contracts for outside vendors.
Assisted the manager with the production of the monthly financials, management reports and board packages. Determined best short- and long-term tracking methodology.Maintained confidential information, such as pay rates, bonus targets and pay grades. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
Coordinated all department functions for team of 40+ employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Improved communication efficiency as primary liaison between departments, clients and vendors. Developed more efficient filing systems and customer database protocols. Created databases and spreadsheets to improve inventory management and reporting accuracy.
Recruited and hired new branch employees. Mentored staff to increase sales success and productivity. Monitored key performance metrics. Modeled trends and adjusted branch plans accordingly. Directed 18 direct reports. Conducted surveys of customer feedback. Designed sales and service strategies to improve revenue and retention.
12/2005 to 04/2006
Project ManagerFedEx Kinko's － Mesa, AZ
Defined project deliverables and monitored status of tasks. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve deadlines and inventory costs. Monitored team progress and enforced deadlines. Served as the single point of contact for project scheduling and changes. Updated and managed 2 project databases. Audited work plans and offered recommendations for improvements.
Offered specific training programs to help employees maintain and improve job skills. Evaluated training materials prepared by instructors. Monitored training costs and created budget reports for management.
Opened 2 stores in the Mesa region and trained 15+ employees. Led learning enhancement classes focused on improving academic and people skills needed for success in the workforce. Instructed through lectures, discussions and demonstrations. Conducted small group and individual activities based on differentiated learning needs. Served as mentor to junior team members. Ordered all supplies and managed inventory for 3 locations.
Maintained operator logs, forms and records in accordance with company policies. Documented daily equipment inspections and submitted daily inspection forms. Performed daily maintenance to the machines. Operated equipment safely and efficiently at all times. Maintained a steady flow of materials through production lines by keeping production lines loaded. Maintained communication with customer service and large scale off-site production centers to ensure job completion and correctness. Loaded proper materials while abiding by all safety and legal standards.
Bachelors of Health AdministrationUniversity of Phoenix3.94
EMT: Art and CommunicationMesa Community College － Phoenix, AZ, USAArt and Communication
Mountain Pointe High School － Phoenix, AZ, USA Diploma