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ER Registration Clerk/Office Manager Resume Example

Resume Score: 80%

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DG
ER REGISTRATION CLERK/OFFICE MANAGER
Summary
  • I'm a very skilled in as an EMT-I Non-Emergency transportation service. I have at least 9 yrs experience in transporting patients to and from Dialysis appointments, Doctor's office appointments, Hospice care & to the hospital for procedures.
  • I maintained vitals signs during transport, administered oxygen to the patients that needed it, made sure the patient was as comfortable as possible, and developed a good and loving relationship with my patients.
  • In my 12 years of working in the Medical field at the Appling Heathcare System. I am skilled as an ER Registrar clerk, HIM clerk, Medicaid biller, EMS Secretary, Appling Family Practice manager & Receptionist, coder, biller of all insurances, posting payments, triaging patients, answering calls, collecting co-pays, giving Allergy shots, calling in medications to the pharmacy per Doctor's orders, answering phones, putting in diagnosis ICD_9 codes in Meditech. I multitask very well. I work well under pressure. I work well with my co-workers, Doctor's and the public. I have a bubbly, outgoing personality. I learn fast and I learn computer software fast too.
  • I have at least 21 years of a medical back ground under my belt and I'm very proficient in what I do. I love helping people and meeting new people. I really love working on the computer.
Skills
  • Work well under pressure
  • I have good phone Etiquette
  • I work with doctors, nurses and the public very well. I have a bubbly personality.
  • I have about 19 years in Medical billing and field.
  • Vital sign assessment
  • Ambulance transport
  • Emergency response and assessment
  • Account payable and receivable
  • Employee management
  • CPR and first aid education
  • Payments posting
  • Recipe creation andconversion
  • Defibrillation and resuscitation
  • Listening
  • Customer Service
  • Telephone Skills
  • Written Communication
  • Work Area Maintenance
  • Computer literate
  • I know Meditech software, AngelTrack software, I have great typing skills.
  • I have a very good understanding of medical billing, coding, all insurances. I'm a great receptionist, I can multitask. I am a quick and very efficient learner.
  • I am on time for my job and I stay at a job for a long time. My work history shows this.
  • Administering medication
  • Field patient assessments
  • IV and medication administration
  • Client relations
  • Leadership training
  • Georgia EMT-I license
  • Conflict and dispute resolution
  • IV fluid replacement
  • Patient evaluation
  • Organizational Skills
  • Typing
  • Insurance Knowledge
  • Troubleshooting
  • Experience
    Company Name | City, StateER Registration Clerk/Office Manager01/1999 - 03/2011
    • Created and maintained accurate and confidential patient files.
    • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
    • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
    • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Appling Family Practice Medical office with 3 providers.
    • Prepared and sent financial statements to support bookkeeping functions.
    • Answered 100 average daily phone calls to schedule appointments and address patient inquiries.
    • Updated group medical records and technical library to support smooth office operations.
    • Managed physician calendar, including scheduling patient appointments and procedures.
    • Supervised and trained admitting, billing and collection staff.
    • Gathered information to file appeals for Insurance, Medicare, Medicaid, Wellcare denials and minimized inaccuracies by maintaining accurate records of approvals.
    • Updated patient financial information to ensure accuracy.
    • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
    • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
    • Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
    • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
    • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
    • Called patients to schedule medical office & follow-up appointments, consistently double-checking information and availability.
    • Interviewed patients to collect medical information and insurance details.
    • Managed all administrative needs of Appling Family medical practice.
    • Registered patients for Lab work, X-Rays, Admission to hospital, and the ER.
    • At SGMA I was the Receptionist, biller, coder, triaged patients. I posted payments in the software Meditech. I obtained Prior Authorization numbers for procedures from Medicaid, Peachcare, Amerigroup, all types of insurances & Medicare. Answered phone calls, triaged patients, gave Allergy shots, called in Medication to the pharmacy per Doctor's orders. Maintained Worker's Compensation claims to get them paid and sent all required medical records to Worker's Compensation and information they needed.
    • I was a Medicaid biller in the business office. I maintained the appropriate authorization number on procedures and the right dates & codes and submitted them on line to the Medicaid software. If the claim was denied, I would get the denial code & troubleshoot to get the claim paid.
    • As the EMS Secretary, I billed Ambulance claims, insurance, Medicaid, Medicare and Worker's Compensation. Took all phone calls for Ambulance transports, and worked 911 on EMS calls. Made sure the EMT's and Paramedic's time cards were in and they were paid for the time that they worked.
    • Managed all administrative needs of Appling Family & SGMA medical practice.
    Company Name | City, StateEmt-I03/2011 - 10/2014

    Demonstrated dedication to providing quality care through continued training and education.

    • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
    • Evaluated patients' medical status and monitored vital signs during transit.
    • Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
    • Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
    • Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
    • Documented all patient information, including condition or injury, treatment and medication administration.
    • Delivered first aid or life support care to sick or injured individuals in pre-hospital settings.
    • Transported patients to their dialysis treatment. Maintained vital signs to & from dialysis. Transported patients to the hospital for procedures to,be performed. Transported to & from the doctor's appointments. Comforted patients when they were in pain, administered oxygen if they were dependent on oxygen. Made sure the patients was as comfortable as possible to & from their appointments.
    • Trained my co-workers on the software we were using to input patient information.
    Company Name | City, StateDSI Security/Emt-I02/2008 - 06/2017
    • Remained level-headed and proactive during emergency situations.
    • Assessed emergency situations and prioritized medical care for patients.
    • Evaluated patients' medical status and monitored vital signs during transit.
    • Managed care in field and in-transit, including performing standard testing and administering necessary medication.
    • Provided direct patient care, including stabilizing patients and determining course of action based on triage.
    • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
    • Documented all patient information, including condition or injury, treatment and medication administration.
    • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
    • Delivered first aid or life support care to sick or injured individuals in pre-hospital settings.
    • Demonstrated dedication to providing quality care through continued training and education.
    • Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
    • Inserted IVs and administered oral and injectable medications.
    • Completed emergency treatment procedures to stabilize individuals for transport.
    • Effectively controlled the release of proprietary and confidential information for general client lists.
    • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
    • As the security guard, I locked up several gates, office buildings & patrolled the RayonierAM premises periodically to detect any suspicious activity, or to ensure the guards at Gates, 1, 3, 4 & 5 and the Scale House were doing their job.
    • I performed Hearing test on the RayonierAM employees and did PULMONARY Function test and Fit test.
    • I did the inventory on the medical supplies and order the supplies we were getting low on. I washed out ears. I checked Blood sugar levels & B/P levels. I filed all the employee's files and did the return to work paperwork.
    • If an employee was injured, I treated them and sent them back to work if possible. If the employee was hurt bad enough I did first aide & sent them to a higher level of care which was the ER.
    • I assisted the Worker's Compensation Nurse in any medical, hearing test, blood drives, and wellness functions as assigned. I scanned First Aids/Recordables and Report Only PCRs to the Safety Supervisor and Assistant.
    Company Name | City, StateEmergency Medical Technician07/2016 - 08/2019
    • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
    • Managed care in field and in-transit, including performing standard testing and administering necessary medication.
    • Monitored patients from scene to hospital transfer while conducting in-transit care.
    • Evaluated patients' medical status and monitored vital signs during transit.
    • Demonstrated dedication to providing quality care through continued training and education.
    • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
    • Operated emergency vehicles with caution to keep patients, public and first responders safe.
    • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
    • Documented all calls in reports detailing type of incident and course of treatment.
    • Delivered first aid or life support care to sick or injured individuals in pre-hospital settings.
    • Documented all patient information, including condition or injury, treatment and medication administration.
    • Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
    • Transported patients to dialysis appointments, doctor's appointments, and to hospitals for procedures. Maintained vital signs and administered oxygen if needed. Comforted the patients and made sure they were as comfortable as possible.
    Education and Training
    Appling County Comprehensive High School | City, StateGED06/1987
    Southeastern Technical College | City, StateEMT-I Certificate in Emergency Medical Technician06/2003
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    Resume Overview

    School Attended

    • Appling County Comprehensive High School
    • Southeastern Technical College

    Job Titles Held:

    • ER Registration Clerk/Office Manager
    • Emt-I
    • DSI Security/Emt-I
    • Emergency Medical Technician

    Degrees

    • GED
      EMT-I Certificate in Emergency Medical Technician

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