er registrar resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced customer service specialist with over 31 years of dedicated service. Excellent reputation for resolving problems and improving customer satisfaction. Provide a can do attitude and considered hardworking, punctual, and driven. I'm always ready to help the team achieve the company goals. Looking to apply the skills learned with computers, stock, inventory and retail knowledge.

  • Flexible & Adaptable
  • Clerical
  • Organization and Time management
  • Team building
  • Responsible
  • Good telephone etiquette
  • Leadership
  • Multitasking abilities
  • Medical terminology knowledge
  • Staff education and training
  • Creative problem solving
  • Multi-line phone talent
  • Sales expertise
  • Computer and scheduling proficiency
  • Critical thinking/ Fast learner
  • Microsoft Office
Work History
04/2018 to Current ER Registrar Good Shepherd Hospice | Riverhead, NY,
  • Maintained energy and enthusiasm in fast-paced environment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked closely with nurses and healthcare providers to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Provided primary customer support to internal and external customers.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Insurance verification, billing, and provide procedural understanding.
  • Kept detailed records of office inventories and placed $6,000 orders for more supplies
07/2017 to 09/2018 Assistant Unit Director State Of Massachusetts | Amherst, MA,
  • Coached employees in organizational policies and procedures.
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Presented exemplary image of company and value to customers.
  • Assisted in development and implementation of policies, procedures and regulations for unit operations.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Prepared quotes for new products and services and composed budgets.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Supervised and performed human resource management functions for 20 subordinates.
  • Prepared quotes for new products and services and composed budgets.
  • Rotated merchandise and displays to feature new products and promotions.
01/2012 to 07/2017 Kitchen Manager Chick-Fil-A | Roswell, GA,
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed restaurant marketing, sales building and community involvement.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 98% accuracy
12/2010 to 01/2012 Restaurant Server Intercontinental Hotels Group | San Antonio, TX,
  • Greeted new customers, discussed specials and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
Expected in 08/2023 Associate of Science | Medical Office Management Rockingham Community College, Wentworth, NC GPA:
Expected in 06/1994 High School Diploma | East Hall High School, Gainesville, GA GPA:

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Resume Overview

School Attended

  • Rockingham Community College
  • East Hall High School

Job Titles Held:

  • ER Registrar
  • Assistant Unit Director
  • Kitchen Manager
  • Restaurant Server


  • Associate of Science
  • High School Diploma

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