Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Background

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. Hard-working, multi-tasking registrar with outstanding telephone, scheduling and documentation skills. Enthusiastic and well-organized with solid background in data entry, schedule management, verifying insurance coverage and obtaining necessary authorization.Bilingual (Spanish).

Skill Highlights
  • Microsoft Office, Excel, PowerPoint
  • 10-key proficient
  • Excellent communication skills.
  • Administrative operations
  • Patient scheduling
  • Familiar with Physicians Current Procedural Terminology (CPT).
  • Highly organized with superior attention to detail
  • HCFA Common Procedure Coding Systems (HCPCS International Classification of Diseases (ICD.9CM) Medical billing Online claim submission HIPAA compliance OSHA compliance Core Accomplishments Document Organization Developed and created effective filing system to accelerate paperwork processing.
  • Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Reviewed and updated patient medical demographics and scheduling database.
Professional Experience
Er Admit Rep, 2013 to 02/2015
Advanced UrologyCanton, GA,
  • Registered all incoming patients in the ER.
  • Entered all demographics into the computer system.
  • Scanned ID and insurance cards.
  • Verified insurance and collected/posted co-pays and deductables.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • PBX operator - Handled and directed all incoming calls into the hospital.
  • Registered patients for surgery and diagnostics.
PRN, 2013 to Current
IvaluaPittsburgh, PA,
  • Verified that information in the computer system was up-to-date and accurate.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion.
  • Scheduled all incoming appointments. Scanned and filed all medical records. Collected/posted co-pays.
Office Administrator, 08/2012 to 07/2013
IvaluaCa, CA,
  • Ensure all IPC and Linen Master invoices are accounted for and signed.
  • File / purged all current / old invoices.
  • Merge IPC invoices into Linen Master invoices.
  • Create invoices in Office Manager.
  • Entered Property information into Office Manager.
  • Assign RFID chips to garment in Garment Master. Separated soil, scan soil, run garments through system, and then Bundle garments and send to there assigned property.
Office Administrator, 02/2011 to 07/2012
Oregon Medical GroupSpringfield, OR,
  • Answered all calls, dispatched service calls.
  • Scheduled / collected service repairs.
  • Billed and ordered parts.
PAS - Admit / Discharge Rep, 06/2009 to 09/2010
IvaluaWashington, DC,
  • Adult ER / PEDS Registration - Entered patient demographics, copied ids and insurance cards.
  • Verified insurance coverage along with co-pays / deposits and made collections.
  • Answered phones and directed patients to correct department.
  • Day Surgery Registration - Entered patient demographics, copied ids and insurance cards.
  • Verified insurance coverage and authorization for procedure.
  • Collected any co-pay, deduct, or deposit.
  • Verified that physicians orders are valid - patients full name, DOB, ICD-9 and CPT, physicians name, signature, date and time, and script is under 30 days.
  • Verify that all procedure pre-ops have been done, if not send patient for testing - labs, EKG, x-ray, also making sure tests have not expired.
Registration, 05/2006 to 04/2007
Gastroenterology Center Of NevadaCity, STATE,
  • Data entry, verified insurance coverage, obtained authorizations, collections, collected co-pays / deductibles and deposits.
  • Answered multiple phone lines.
  • Schedule patient's appointments and diagnostic procedures and obtained authorizations.
  • Established good working relationships with PCP's and Diagnostic facilities to ensure rapid scheduled appointments and immediate test results.
  • Kept office supplied, made sure samples were stocked and kept up regular appointments with drug reps to keep consistent drug sample flow.
  • Made copies, assembled charts, filed and purged patient charts.
Surgery Scheduler, 08/2005 to 04/2006
Nevada Orthopedic And Spine CenterCity, STATE,
  • Responsible for scheduling surgery's for the doctor I was assigned to.
  • Verified insurance coverage and obtained authorizations for any scheduled surgeries.
  • Scheduled and handled all Pre- Ops.
  • Ran clinic with other team members, made sure room was cleaned after each patient.
  • Put up x-rays for doctor.
Office Administrator, 01/2004 to 08/2005
Hanger Prosthetics And OrthoticsCity, STATE,
  • Open office in the morning, answer phones, worked on any insurance verifications or authorizations.
  • Call patients when items were ready and schedule appointments.
  • Collect co-pays, and deductibles, posted and balanced insurance checks.
  • Made sure Practitioners used correct ICD-9 and CPT codes for medical billing.
  • Kept office supplied, made copies, and assembled charts.
  • Provided a good working relationship with local insurance companies to provide speedy authorizations to accommodate patients.
Education and Training
High School Diploma: , Expected in 2001
Cheyenne High School - Las Vegas, NV


Bilingual (Spanish).

15 + years experience in medical customer service. Vast knowledge in Nevada's HMO's, PPO's, and POS. High collections skills.

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School Attended

  • Cheyenne High School

Job Titles Held:

  • Er Admit Rep
  • PRN
  • Office Administrator
  • Office Administrator
  • PAS - Admit / Discharge Rep
  • Registration
  • Surgery Scheduler
  • Office Administrator


  • High School Diploma

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