Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Full-Service Technician handling everything from PC onboarding to field work through maintenance and repair to secure commissioning and decommissioning devices. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confirms resolution of all assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates exceptionally well with both technical and non-technical personnel and customers.

  • System upgrades
  • Terminal, Powershell.
  • VMWare, Hypervisor.
  • Azure Active Directory
  • DNS, VoIP, LAN, WAN.
  • Maintenance & Repair
  • Verbal and written communication
  • Conflict resolution
  • Network systems installation and monitoring.
  • Analysis and critical thinking
  • Network repairs and maintenance
  • Multitasking abilities
  • Excellent attention to detail
  • Hardware and software monitoring
Work History
12/2018 to Current Equipment Maintenance Technician Micron Technology, Inc. | Novi, MI,
  • Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
  • Computer Repair.
  • Troubleshooting.
  • Event Support - Perform equipment setups, breakdowns and troubleshoot issues.
  • Customer Service.
  • Desk Side Support.
  • Setup of new printer, toner replacement and manage print queues.
  • IDF Room Server Work.
  • Ensuring user hardware is working properly.
  • Deploy laptop and desktop provisioning.
  • Ensured that SLAs and daily tickets are met including ticket updates.
  • Followed all policies and safety guidelines that client requires.
  • Installation of structured cabling to include pulling, terminating and installing Cat5e/6, video, RGB, HDMI, DVI and audio cables.
  • Contributed to large scale global projects as needed.
  • Perform inventory and asset management, conference room preventative maintenance, and e-recycling for computers/hardware.
  • Utilize Inventory Data management software to maintain inventory accuracy and workflow.
  • Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction.
  • Supporting Windows, Mac, Linux and iPhones/Androids in a corporate environment.
  • Completed preventive maintenance routines, documentation and procedures.
  • Broke down and evaluated user problems, with personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Add/Remove - RAM, Disk Drives, Motherboards, and Hard drives from hardware and servers in IDF room.
  • Setup and run ethernet and power cables from and to users hardware.
  • Site Audits passed with high percentage rate.
  • Cameras, and Audio Visual Equipment racked.
11/2016 to 10/2018 IT Technician Community Health System | Denver, CO,
  • Installing and configuring computer hardware, operating systems and applications.
  • Provisioning Linux, Windows and MAC.
  • Setting up hardware and installing and configure software and drivers
  • Maintaining and repairing technological equipment (e.g. routers) or peripheral devices
  • Installing well-functioning LAN/WAN and other networks and manage components (servers, IPS, DHCP, etc.)
  • Manage security options and software in computers and networks to maintain privacy and protection from attacks
  • Perform regular upgrades to ensure systems remain updated
  • Troubleshoot system failures or bugs and provide solutions to restore functionality
  • Arrange maintenance sessions to discover and mend inefficiencies
  • Keep records of repairs and fixes for future reference
  • Offer timely technical support and teach users how to utilize computers correctly.
  • Azure Active Directory.
  • VOIP/PBX usage and knowledgeable.
  • Powershell and Terminal
02/2015 to 10/2016 Jr. IT Specialist Leidos Holdings Inc. | Lansing, MI,
  • System installations and configurations for Windows based server and administers security on Windows platforms.
  • Understanding of centralized Windows management practices using Microsoft and 3rd Party tools such as Microsoft Deployment Toolkit (MDT)/Windows Deployment Services (WDS).
  • Support end users by exercising good judgment regarding urgency of their concerns or questions, using effective problem resolution, recognition, and research methods.
  • Troubleshoots "no connectivity" issues.
  • Document procedures, network, and system changes, and troubleshooting steps.
  • Setup of new printer, toner replacement and manage print queues.
  • Resolving logged errors in a timely manner.
  • Updating computer software, as well as upgrading hardware and systems.
  • Provided daily maintenance, documentation, troubleshooting and monitoring of communications; logs and tracks requests, maintaining history records and related issues documentation - identifying trends in systems, end-users and/or hardware.
  • Setup and Support New Users on network databases and systems.
  • Administers and maintains end-user accounts, permissions, and access rights for Windows based servers.
  • Responds, evaluates, and prioritizes requests for assistance from end-users experiencing connectivity issues and/or problems with network or servers.
  • Use of Active Directory in place.
  • Followed all company policies and procedures to deliver quality work.
Expected in 2017 Computer Science | Saddle Back College, Mission Viejo, CA GPA:

GPA: 3.1

  • Google IT Support Professional Certificate May 2020 Google Comptia A+ May 2020.

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School Attended

  • Saddle Back College

Job Titles Held:

  • Equipment Maintenance Technician
  • IT Technician
  • Jr. IT Specialist


  • Computer Science

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