Epic Willow Inpatient Credentialed Trainer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Inpatient Pharmacist with strong motivation and work ethics. highly dedicated and involved in multiple areas and projects within the inpatient pharmacy department. Detail-oriented & energetic with 17-year history of hospital environments. Carefully interprets physician orders for correctness and educates clinicians on possible drug interactions. Strengths include medication dispensing, Operating room workflow and Epic willow inpatient application training. Experience in hospital, community and clinic pharmacy environments. Collaborative and customer-focused with proven ability to partner with multi-disciplinary teams to discuss medication error improvement and potential changes to provide optimum patient care. Excellent communication with passion for educating patients on medication therapies.

  • Verifying orders
  • Medication dispensing
  • Pharmacy operations management
  • Monitoring therapeutic effectiveness
  • Epic Willow Inpatient Credentialed Trainer
  • Anticoagulation Therapy Management
  • Staff education and training
  • Application support
  • Team management
  • Operational improvement
  • Project organization
  • Process improvement
  • Coordinating inventory
Work History
09/2019 to Current
Epic Willow Inpatient Credentialed Trainer Common Spirit Breckenridge, MN,
  • Conduct clinical software training classes for Southeast Michigan pharmacists and pharmacy technician end-user as assigned based on credentialing competency.
  • Maintain training records in the learning management system.
  • Assisted Principal Trainer with curriculum design and creating quick study guides and tip sheets.
  • Provided constructive feedback to end users on progress in class,
  • Provided regular feedback/status reports to management.
  • Administered and graded Super User an End User Proficiency Assessment at end of classroom "EUPA"
  • Recorded questions and feedback as appropriate to include in future education and for the Go Live.
  • Ensured readiness of training rooms, computer workstations, devices and materials for the classes.
  • Managed classroom attendance.
  • Successfully supported St. Joseph Mercy Health system for southeast Michigan Go Live; one of the largest Epic implementation to date.
  • Analyzed order entry of broken medication built and reported issues to identify troubleshooting methods needed for quick remediation.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
02/2003 to Current
Inpatient Staff Pharmacist St. Joseph Mercy-Oakland City, STATE,
  • Charge pharmacist role-ensure work responsibilities are covered and complete. Supervise during computer downtime. assure the department is in compliance with 797. manage the operations of the pharmacy.
  • Review medication orders and assure patient safety.
  • Responded to queries regarding dosages, indications and drug availability.
  • Worked as preceptor mentor for residents and students completing introductory and advanced pharmacy practicums.
  • Verified safety and accuracy of physician orders.
  • Stayed up-to-date on pharmacy regulations, treatments and developments in industry research.
  • Train newly hired pharmacists
  • Maintain quality assurance, control substances security, and disposal of hazardous waste drugs
  • Comply with the hospital policies and guidelines.
  • Elected as a pharmacist in charge for continuous improvement committee. Worked on multiple projects for 2 year term which included the review and revision of Job instructions for pharmacists and technicians.
  • Provide clinical coverage by attending daily rounds, develop pharmaceutical care plan, pharmacokinetic dosing, total parenteral nutrition dosing/monitoring, and anticoagulation service.
  • Dosing and selection of pre and post antibiotics for surgical site infection prophylaxis.
  • Developed a workflow for pharmacist covering operating room services and on going updates for surgeons.
06/2001 to 02/2003
CVS Pharmacist Team Leader CVS Pharmacy City, STATE,
  • Performed daily management of the pharmacy and supervised all aspects of operation.
  • Supervised team of 10 pharmacy technicians.
  • Developed policies and procedures for effective pharmacy management.
  • Compared prescription details against safety standards and insurance requirements to support patients.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Collaborated with store manager to maintain daily operations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Communicated with patients, ensuring that medical information was kept private.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Expected in 05/2001
Bachelor of Science in Pharmacy:
Wayne State University - Detroit, MI
Expected in 05/2000
Bachelor of Science:
Wayne State University - Detroit, MI
  • Developed new workflow for pharmacists covering operating room after implementation of Epic.
  • Developed and Implemented JIS for adding second midnight pharmacist to inpatient pharmacy and redesigned the entire inpatient pharmacist workflow.
  • First Aid/CPR Certified
  • Epic Credentialed Trainer-Willow Inpatient.
  • Anticoagulation Therapy Management.

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Resume Strength

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Resume Overview

School Attended
  • Wayne State University
  • Wayne State University
Job Titles Held:
  • Epic Willow Inpatient Credentialed Trainer
  • Inpatient Staff Pharmacist
  • CVS Pharmacist Team Leader
  • Bachelor of Science in Pharmacy
  • Bachelor of Science

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