epic trainer application developer resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Great customer service experience and always willing to leave the customers with a smile on their face.
Skills
Certified Spanish Translator
13+ Years of customer support
Training and mentoring
Team Building
Database Configuration
Software Platforms, analytics
Verbal and written communication
Experience with API, HTML, CSS, XML
Proficient with Telehealth
Well versed with EMR (Allscripts, EPIC, Centricity, etc.)
Proficient with various versions of Microsoft Office, G Suite
Experience with medical coding and medical billing
Capability to learn new applications quickly and effectively
Software applications, product development
Database management software
Experience with Salesforce, Shopify, Mailchimp, Hubspot and other eCommerce platforms
Work History
Epic Trainer/Application Developer, 12/2017 - Current Bayhealth – Felton, DE,
Help developed the Maternity App with my medical knowledge
Trained staff in English and Spanish
Participated in design and planning exercises for future software rollouts.
Resolved system test and validation problems to provide normal program functioning.
Provided code maintenance and system upgrades to maximize performance.
Utilized such technologies as ASP.NET , MVC, HTML5, JavaScript and SQL Server 2012 to develop new applications.
Provided positive customer support training experience for completed applications.
Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality.
Worked closely with other team members in such tasks as troubleshooting and debugging.
Designed new features for mobile apps such as personalizing patient information and professional medical advice.
Assisted OB/GYN department in creating software user manuals.
Collaborated with multidisciplinary teams to layout, design, and unfold new technology features.
Developed and created software applications for Mac and Windows systems.
Participated with clients in discussion meetings.
Corrected, modified and upgraded software to improve performance.
Coordinated deployments of new software, feature updates and fixes.
Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
Lead Supervisor Medical Assistant, 05/2014 - 12/2017 Scripps Healthcare – City, STATE,
Precepted newly hired medical assistants to train each on office procedures and important tasks.
Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
Documented vital signs and health history for patients in clinic and hospital environments.
Certified Spanish interpreter
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Assisted physicians and nurses with clinical procedures.
Documented patient information in EMR and prepared paperwork for medical staff.
Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
Assist providers and coworkers with Telemedicine training
Conduct continuous training/learning and re-certification to staff (LMS, Audits, etc.)
Inventory/Order all Clinical and pharmaceutical supplies (Excel, Lawson, etc)
Teach clinicians and staff how to do virtual visit
Coordinated work of junior staff to keep team performance high and effectively handle needs of +150 patients per day.
Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Prepared and administered medications to alleviate patient symptoms.
Collected and documented patient medical information such as blood pressure and weight.
Medical Office Manager, 01/2013 - 05/2014 Contemporary Medicine Inc – City, STATE,
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Oversaw accounting, budgeting, and financial reporting.
Consulted with healthcare professionals on business decisions.
Addressed and remedied all patient or team member issues.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Built relationships with physicians to create steady referral pipeline.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Developed close working relationships with front office and back office staff.
In charge of keeping doctors agenda for on-call or hospitalists schedule.
Compared vendor prices and negotiated for optimal savings.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Maintained computer EMR and physical filing systems.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Performed patient assessments and contributed to development of interdisciplinary care plans.
Managed over 30 employees with various personalities and from different cultures for large Number of physicians.
Breast Cancer Coordinator/Medical Assistant, 09/2007 - 12/2012 La Maestra Health Centers – City, STATE,
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Documented vital signs and health history for patients in clinic and hospital environments.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Collected and documented patient medical information such as blood pressure and weight.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Compiled necessary documents for surgical billing packages.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Ambulated, turned and positioned patients.
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Verified appropriate lab couriers picked up collected lab specimens.
Enroll patients without health insurance into CDP program.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Education
Bachelor of Science: Nursing Administration, Expected in 08/2023 - San Diego Mesa College - San Diego, GPA: Status -
Dean's List 2020
Medical Assistant Certification: Medical Assisting, Expected in 08/2007 - Concorde Career College - San Diego, GPA: Status -
High School Diploma: , Expected in 07/2006 - San Diego HIgh School - San Diego, GPA: Status -
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