EHR/EMR Credentialed Trainer with over 4 years of successful experience in Classroom Training curriculum and support.
Recognized consistently for performance excellence and contributions to success in EHR/EMR industry.
Strengths in Cadence and Prelude backed by training in Epic systems and other EMR system vendors.
Diplomatic team lead with strong communication skills to motivate diverse population.
Conduct synchronous training administration and deployment plans
Created and conducted training presentations including Tip & Tricks for the Cadence & Prelude modules
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Demonstrated professionalism and courtesy with Clinicians while working to resolve complaints, problems or respond to questions
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
Monitored systems in operation and input commands to troubleshoot areas such as Insurance Claims and Reg/Scheduling to the Command Center for Escalation
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Supported Front Desk (Cadence).Computerized registration Entry (Prelude). Monitoring software servers in and across the network.
Provided elbow-to-elbow go-live support to Consult and Admit providers on how to Transcribe Notes by using Dragon software.
Documented /escalated user build/design requests to Epic build team
Credentialed training in classroom setting to Managers, End-users and Front desk Staffs
Review and test lesson plans and software for development and accuracy
Provide teach-backs to new trainers (Train Trainer) to develop style and delivery of software workflows
Conduct learning assessments to gauge how much has been learned in classroom
Assisted with correcting and creating curriculum for training to be used with managers
Responsible for training Super Users to provide team of qualified staff to support go-live
Made recommendations on training material as to what can be improved overall for end-users
Providing back up training to newly hired trainers on delivery and accuracy on teaching points
Research various ways to modify workflows and pinpoint key concern areas
Responsible for reporting issues with software and workflows to Remedy team
Provide detailed descriptions of daily events
Hired on to assist already credentialed team to provide immediate training and consultation services.
Available upon request
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