EHR/EMR Credentialed Trainer with over 4 years of successful experience in Classroom Training curriculum and support.
Recognized consistently for performance excellence and contributions to success in EHR/EMR industry.
Strengths in Cadence and Prelude backed by training in Epic systems and other EMR system vendors.
Diplomatic team lead with strong communication skills to motivate diverse population.
- Epic Credentialed Trainer; Prelude, Cadence
- Epic Go-live Support
- Application support
- Problem resolution
- Epic Proficient; Grand Central, Ambulatory, ASAP, ADT, HIM, Optime, CPOE and Clindoc
- Cerner Proficient; Surginet,Core/ Power-chat, Millennium Core, Med-rec, PathNet
- Solid ICD-10, HIPPA 5010
- Online Training Experience
- Training Material Development
- Employee Training
- Workshop Coordination
- Classroom Expertise
- Training Program Development
- Data Organization
- Public Speaking
- Data Analysis
- First Aid/CPR Certified
- 2007 LP Certified Warranty Technician (PC)
- 2008 HBM Certified Warranty Technician (PC)
- 2009 BUM Certified Programmer
- 2011 Computer AB AA+ Certified Computer Support Technician
- SSL Certification FTP, DNS, REVERSE DNS, DHCP, Network Load Balancing and Data Vision
- Microsoft Certified Systems Engineer (MCSE)
- CompTIA Network+
- Scrum Master Certification Greenbelt 2019
- Epic Credentialed Trainer Cadence/Prelude
Germantown, MD, 10/2018 - 03/2019
Conduct synchronous training administration and deployment plans
Created and conducted training presentations including Tip & Tricks for the Cadence & Prelude modules
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Demonstrated professionalism and courtesy with Clinicians while working to resolve complaints, problems or respond to questions
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
Monitored systems in operation and input commands to troubleshoot areas such as Insurance Claims and Reg/Scheduling to the Command Center for Escalation
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
City, STATE, 02/2018 - 07/2018
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Provided specific Epic technical support and resolution using remote desktop access solutions to customers to assist in problem resolution.
- Delivered technical sales presentations to prospects and presented benefits and value of insurance products.
- Analyzed insurance and graded super users/end-users also point on issues to identify troubleshooting methods needed for quick remediation.
- Retained existing clients and developed 6 (Six) new accounts by extending high quality and efficient support service.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for employees.
City, STATE, 06/2017 - 01/2018
Supported Front Desk (Cadence).Computerized registration Entry (Prelude). Monitoring software servers in and across the network.
Provided elbow-to-elbow go-live support to Consult and Admit providers on how to Transcribe Notes by using Dragon software.
Documented /escalated user build/design requests to Epic build team
- Maintained excellent attendance record, consistently arriving to work on time.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions in classroom training
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Engaged end-users/Front desk staffs answered questions via email, phone, website live chat and in command centers during go-lives.
City, STATE, 05/2016 - 06/2016
Credentialed training in classroom setting to Managers, End-users and Front desk Staffs
Review and test lesson plans and software for development and accuracy
Provide teach-backs to new trainers (Train Trainer) to develop style and delivery of software workflows
Conduct learning assessments to gauge how much has been learned in classroom
Assisted with correcting and creating curriculum for training to be used with managers
Responsible for training Super Users to provide team of qualified staff to support go-live
Made recommendations on training material as to what can be improved overall for end-users
Providing back up training to newly hired trainers on delivery and accuracy on teaching points
Research various ways to modify workflows and pinpoint key concern areas
Responsible for reporting issues with software and workflows to Remedy team
Provide detailed descriptions of daily events
Hired on to assist already credentialed team to provide immediate training and consultation services.
- Documented and resolved Classroom training issues which led to better and track record results in training.
- Collaborated with team of Epic Build Analysts in the development of Cadence/Prelude Application
- Ensured readiness of training rooms, computer workstations, devices and material's (tip-shits) for classes.
- Provided regular constructive feedbacks to end-user's on progress attained in class
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5-15 Front Desk staff members.
- Managed classroom attendance and ensured that LMS was updated for each training sessions
- Administered and graded Super User and End-users proficiency assesements
REFERENCES
Available upon request
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School Attended
- International Scrum-Institute. HOS Business School
- Kursk State Medical University
- National Institute of Technology (NIIT)
- Kursk State Medical University
- Rivers State University of Science And Technology
Job Titles Held:
- Epic Credentialed Trainer, Cadence
- Epic Credentialed Trainer
- Epic Credentialed Trainer Cadence
- Epic Credentialed Trainer, Cadence
Degrees
- LSSGB Sigma Greenbelt
- Master of Arts
- Associate of Applied Science
- Bachelor of Arts
- Bachelor of Science
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