environmental services housekeeper resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

  • Hospitality Environments
  • Guest Satisfaction
  • Sweeping and Mopping
  • Schedule and Task Management
  • Computerized Maintenance Management
  • Problem-Solving
  • Excellent Communication
  • Flexible and Adaptable
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Google Workspace
  • Critical Thinking
  • Multitasking Abilities
  • Data Entry
  • Good Telephone Etiquette
  • Clerical Support
  • Analytical and Critical Thinking
  • Cultural Awareness
  • Dependable and Responsible
  • Organization and Time Management
  • PPE Compliance
  • Payment Processing
  • Patient Registration
  • Electronic Health Records Systems
  • Till Counting
  • Demographics Information
  • Determination Rendering
  • Team Leadership
  • Eligibility Determinations
  • Regulatory Compliance
  • Registration Coordination
  • Team Collaboration
  • Supporting Daily Living Needs
  • Proper Staffing
  • Safety Protocols
  • Emotional Support
  • Customer Satisfaction
  • Bedside Manner
  • Emergency Situations
  • Staff Coordination
  • Computer Literacy
  • Customer Service
Work History
05/2022 to Current
Environmental Services Housekeeper Pacific Medical Centers Chewelah, WA,
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Verified cleanliness and organization of storage areas and carts.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Documented and reported necessary facility and building repairs observed.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Removed waste paper and other trash from premises to designated area.
  • Cleaned elevators, glass, and planters in public areas.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
05/2021 to 06/2022
Patient Access Representative Christus Health Alice, TX,
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Addressed bad debts in line with set protocols.
  • Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
  • Educated patients on importance of preventive health care and insurance coverage.
03/2019 to 01/2022
Insurance Verification Specialist Baylor Scott & White Health Lewisville, TX,
  • Communicated verification and authorization status updates with Type department to facilitate decision-making for patient admissions and insurance coverage.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Posted payments to accounts and maintained records.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Established and maintained relationships with insurance providers for productive communications.
  • Trained new staff on current, correct insurance verification procedures.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Generated reports to track insurance verifications and claim progress.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Updated patient records with accurate, current insurance policy information.
Expected in 06/2021
The Adult Literacy & Education Development Center - ,

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Resume Overview

School Attended

  • The Adult Literacy & Education Development Center

Job Titles Held:

  • Environmental Services Housekeeper
  • Patient Access Representative
  • Insurance Verification Specialist


  • GED

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