environmental services housekeeper resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.

  • Inventory Control
  • Wall and Ceiling Cleaning
  • Guest Service and Support
  • Time Management
  • Team Support and Collaboration
  • Work Planning and Organization
  • Multitasking and Prioritizing
  • Detail-Oriented
  • Professional and Courteous
  • Verbal and Written Communication
  • Service Oriented
  • Service-Oriented
  • Data Entry
  • Task Prioritization
  • Research and Analytical Skills
  • Document and File Management
  • Computers and Technology
  • Office Equipment Operation
  • Meticulous Attention to Detail
  • Ease with Computers and Technology
  • Strong Organizational Skills
  • Confidentiality and Data Protection
  • Office Administration
  • Client Relations
  • Complex Problem Solving
  • Relationship Building
  • Staff Orientation and Training
  • Inventory Management
  • Calendar Management
  • Accounting and Bookkeeping
  • Account Investigation
  • Cleaning and Sanitizing
  • Fast Learner
  • Clerical Staff Oversight
  • Highly Efficient and Productive
Environmental Services Housekeeper, 03/2022 to 05/2022
Trinity Health CorporationCohoes, NY,
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Monitored supply levels of cleaning supplies and placed orders when necessary.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Swept and damp-mopped private stairways and hallways.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Communicated with maintenance team on damages to repair.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Front Office Manager, 01/2019 to 06/2021
Hei Hotels & ResortsMinneapolis, MN,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Monitored office inventory to maintain supply levels.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Implemented improved training procedures to better develop new personnel.
  • Monitored inventory and ordered needed supplies to meet demand for repairs.
  • Contacted vendors to procure equipment and tools to meet organizational demands.
  • Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Pawn Manager, 04/1997 to 01/2019
Pawn & Shoppe IncCity, STATE,
  • Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
  • Explained store policies and procedures to customers and responded to questions about loan terms.
  • Priced, tagged and resold items not retrieved by owners within specified timeframes.
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
  • Appraised items, including jewelry, firearms and merchandise to determine product value and authenticity.
  • Set terms for loans and collateral, including rate, fee and expiration date.
  • Evaluated customer merchandise to make purchasing decisions for store.
  • Checked identification for every individual bringing in merchandise and verified against police stolen item database.
  • Created eye-catching window displays to draw customers into store.
  • Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
Education and Training
High School Diploma: , Expected in 06/1997 to South View High School - Hope Mills, NC
: Fire Prevention And Safety Technology, Expected in to Robeson Community College - Lumberton, NC
  • Completed continuing education in Fire Fighting I & II
: Fire Science, Expected in to Cape Fear Community College - Wilmington, NC
Bachelor of Science: Applied Psychology, Expected in to South University - Savannah, GA

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Resume Overview

School Attended

  • South View High School
  • Robeson Community College
  • Cape Fear Community College
  • South University

Job Titles Held:

  • Environmental Services Housekeeper
  • Front Office Manager
  • Pawn Manager


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)
  • Bachelor of Science

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