Detail-oriented Environmental Services Housekeeper with extensive understanding of sanitation and infection control techniques. Works quickly and effectively with little to no supervision, following established schedules and procedures. Initiates proper cleaning techniques to complete housekeeping tasks.
Personable Bartender and Server with more than 20 years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, garnishes, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers.
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- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Swept and damp-mopped private stairways and hallways.
- Organized supplies for efficient use based on expected customer needs.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
In May 2020, shortly following the onset of the Covid pandemic, our business, Canton Cleaning Co, was contracted by the Lord Baltimore Tri Center, and we have been employed there in the capacity of Environmental Services to this day. I have been trained as an Infection Prevention Champion, as well as completed a course through OSHA in BBP (Bloodborn Pathogens) and also completed a course in handling Biomedical Waste (Hazmat).
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Servsafe certified in Alcohol Sales.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Processed customers' payments and provided receipts.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Courtney Capote Fells Point Neighborhood Association
(410) 215-0534
Sara Elizabeth Bahr Johns Hopkins
(202) 431-1116
Veronica Anderson Living Classrooms
(240)271-5340
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School Attended
- CCBC
- Dulaney High School
Job Titles Held:
- Environmental Services Housekeeper
- Bartender/Server
- Bartender/Server Trainer
- Server/Host Trainer
Degrees
- Associate of Arts
- High School Diploma
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