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Environmental Services Housekeeper Resume Example

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MD
ENVIRONMENTAL SERVICES HOUSEKEEPER
Professional Summary

Dependable housekeeper offering 15-year history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.

Work History
Rhythm City Casino Resort - Environmental Services HousekeeperDavenport, IA04/2018 - Current
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Monitored and cleaned facility restrooms and restocked supplies and paper goods to maintain expected standard of service.
  • Established and maintained clean and comfortable environments in hotel rooms and casino by vacuuming, cleaning windows and dusting.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Trained new housekeepers on all departmental procedures and provided assistance in finding necessary restock items and cleaning supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned and stocked 15 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Operated power equipment tools such as backpack vacuums for up to 4 hours per shift.
  • Documented and reported all necessary facility and building repairs observed.
  • Verified cleanliness and organization of storage areas and carts.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Vacuumed, swept and mopped floors to promote high standard of cleanliness throughout facility.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Slid beds, sofas and bedside furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Worked on team of 2 staff members to detail service 21 hotel rooms daily.
  • Removed waste paper and other trash from premises to designated area.
Fairfield Marriott - Breakfast Attendant/Housekeeping Room AttendantDavenport, IA11/2013 - 12/2016
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Addressed special allergen-free food requests and worked to improve guest experience.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Followed company cleaning and sanitation guidelines to comply with health department regulations.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Adhered closely to food safety standards and restaurant sanitation regulations, including washing hands, emptying trash and cleaning dining areas.
  • Assisted in cleaning dining, food service and kitchen areas before, during and after meal service.
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Cleaned and maintained dining area and condiment stations.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Resupplied napkins, cutlery, dishes and condiments on foodservice stations.
  • Delivered food to guest tables with timeliness and efficiency.
  • Operated dishwashing machine according to manufacturer specifications and instructions.
  • Managed food rotation activities, promptly discarding expired items.
CourtYard By Marriott - Housekeeping/House Person/Bistro AttendantBettendorf, IA02/2003 - 11/2013
  • Efficiently prepared sandwiches and other menu items for guests.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Cleaned food preparation areas, tools and equipment.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Operated kitchen gadgets to prepare meats, vegetables and condiments for service.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Reconciled all receipt totals, cash and credit payments to address any shortages.
  • Inspected kitchen equipment and appliances two times per week to verify functional operation.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Assisted guests, including offering personable greetings and taking orders.
  • Provided product information and menu item explanation in consideration of dietary restrictions.
  • Accurately operated cash register to process customer payments daily.
Skills
  • Sorting and washing laundry
  • Chemical handling
  • Window cleaning
  • Hazardous chemical training
  • Mopping and sweeping
  • Vacuuming
  • Dusting furniture
  • Inventory replenishment
Education
06/1999United Township High SchoolEast Moline, ILHigh School Diploma
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Resume Overview

Companies Worked For:

  • Rhythm City Casino Resort
  • Fairfield Marriott
  • CourtYard By Marriott

School Attended

  • United Township High School

Job Titles Held:

  • Environmental Services Housekeeper
  • Breakfast Attendant/Housekeeping Room Attendant
  • Housekeeping/House Person/Bistro Attendant

Degrees

  • High School Diploma

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