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environmental services housekeeper resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Forward-thinking professional offering more than 10 years of experience working in fast-paced environments. Flexible PSR known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Skills
  • Office administration
  • Customer/Client relations
  • Telephone skills
  • Verbal and written communication
  • Sorting and labeling
  • Strategic Planning
  • Organization skills
  • Performance improvement
  • Technical Support
  • Time management
Work History
Environmental Services Housekeeper, 03/2019 - Current
Integris Health Enid, OK,
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Removed waste paper and other trash from premises to designated area.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Verified cleanliness and organization of storage areas and carts.
  • Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Kept building entryway glass clean and polished for professional presentation.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
PSR/Front Desk Receptionist, 07/2006 - 11/2020
Psychiatric And Psychotherapy Clinic City, STATE,
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Completed clerical duties and tasks for clinic administration.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing office.
Customer Service Sharps Tec., 11/2013 - 03/2019
Stericycle Inc City, STATE,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated customers on promotions to enhance sales.
  • Regularly exceeded daily sales and product add-on quotas.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Director/PSR, 06/2000 - 07/2006
Little Dreamers LLC City, STATE,
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Trained and mentored new employees on industry practices and business operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints by [Action].
Education
High School Diploma: , Expected in
-
Kingman High School - Kingman, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Kingman High School

Job Titles Held:

  • Environmental Services Housekeeper
  • PSR/Front Desk Receptionist
  • Customer Service Sharps Tec.
  • Assistant Director/PSR

Degrees

  • High School Diploma

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