Environmental Services Housekeeper Resume Example Johns Hopkins Medicine

ENVIRONMENTAL SERVICES HOUSEKEEPER

Summary

Hardworking Environmental Service Housekeeper with strong record of quality, efficient work. Achieves daily cleaning targets by using good planning and prioritization skills. Jumps in quickly to handle messes, disinfect rooms and complete special cleaning projects. Attentive Environmental Services Housekeeper applies understanding of preventative sanitation measures and chemical safety procedures. Follows detailed directions and takes initiative to deliver impeccable work. Excellent communication and project management skills. Detail-oriented Environmental Services Housekeeper with extensive understanding of sanitation and infection control techniques. Works quickly and effectively with little to no supervision, following established schedules and procedures. Initiates proper cleaning techniques to complete housekeeping tasks. Enthusiastic Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Focused with exemplary cleaning skills from career spanning [Number] years. Resourceful, punctual and can stand for long periods. Effectively cleans buildings by emptying trash, sweeping, disinfecting surfaces and equipment and sterilizing rooms. Dedicated Sales Associate offering years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

Skills

Commercial equipment operations
Waxing and Buffing
Chemical handling
Maintenance

Guest relations
Stocking bathrooms
Quality improvements

Experience

Environmental Services Housekeeper10/2018 to CurrentJohns Hopkins MedicineBaltimore, MD

Maintained floors with regular sweeping, mopping and vacuuming.
Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Exceeded facility standards regularly by working with detail-oriented approach.
Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
Stocked room attendant carts with supplies to keep carts organized and clean.
Organized supplies for efficient use based on expected customer needs.
Swept and damp-mopped private stairways and hallways.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Interacted pleasantly with clients and guests when performing daily duties.
Checked [Number] rooms per day to verify vacancies post-checkout.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Cashier02/2018 to 10/2018WalgreensBaltimore, MD

Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Monitored sales events, added new merchandise and rang up purchases.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Scanned customer purchases, supporting transactions to streamline sales process.
Processed [Number] transactions per day with exceptional accuracy.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Learned roles of other departments to provide coverage and keep store operational.
Assisted customers with account updates, new service additions and promotional offers.
Properly verified customer identification for alcohol or tobacco purchases.
Welcomed customers, offering assistance to help find necessary store items.
Trained new team members in cash register operation, stock procedures and customer service.
Operated cash register, collected payments and provided accurate change.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Resolved issues with cash registers, card scanners and printers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Increased sales [Number]% by suggesting specific purchases to customers.
Inspected items for damage and obtained replacements for customers.

Sales Associate02/2017 to 12/2017Macys.ComBaltimore, MD

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
Negotiated and closed deals with minimal oversight.
Prepared cash deposits up to $[Amount] with zero discrepancies.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Processed orders through [System] and coordinated product deliveries.
Offered product and service consultations and employed upselling techniques.
Sold various products by explaining unique features and educating customers on proper application.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Won store sales competition for [Task], resulting in [Result].
Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
Listened to customer needs to identify and recommend optimal [Product or Service] selections.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Reset store displays for special events and seasonal merchandise changes.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Education and Training

High School Diploma06/2019South Baltimore Learning Center Baltimore, MD

Resume Overview

Companies Worked For:

Johns Hopkins Medicine
Walgreens
Macys.Com

School Attended

South Baltimore Learning Center

Job Titles Held:

Environmental Services Housekeeper
Cashier
Sales Associate

Degrees

High School Diploma 06/2019

Environmental Services Housekeeper Resume Example

Resume Score: 80%

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