Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Hardworking Environmental Services Housekeeper with background in medical housekeeping services and a strong work ethic. Part of housekeeping teams on large long-term care campus, small medical facilities, school campuses, as well as A-1 office buildings, for 16 years. Excellent communications skills and high cleanliness standards leading to outstanding results.

  • Commercial equipment operations
  • Waxing and buffing
  • Cleaning
  • Equipment Cleaning
  • Equipment and Instrument Sterilizatoin
  • Site Assessments
  • Environmental Regulations
  • Hand Tools
  • Machinery Cleaning
  • Equipment Inspection
  • Vacuuming
  • Chemical handling
  • Hazardous chemical training
  • Dusting furniture
  • Window cleaning
  • Maintenance
  • Building maintenance
  • Vacuuming and sweeping
  • Residential cleaning
  • Floor scrubber machines
  • Mopping and sweeping
  • Cleaning techniques
  • Ordering cleaning supplies
  • Cleaning bathrooms
  • Conscientious
Work History
Environmental Services Housekeeper, 06/2013 to 04/2020
Benchmark Senior LivingChelmsford, MA,
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Practiced established infection control methods to reduce risks to patients, families and medical staff.
  • Trained new employees on all departmental procedures and provided assistance in finding cleaning supplies.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Documented and reported all necessary facility and building repairs observed.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Verified cleanliness and organization of storage areas and carts.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Kept building entryway glass clean and polished for professional presentation.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Removed waste paper and other trash from premises to designated area.
  • Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
Environmental Services Supervisor, 10/2011 to 06/2013
AbmBelton, MO,
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by 5 hours per week.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Employed best maintenance and safety practices with 0% incident rate.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed team communications and information for meetings.
  • Conducted research, gathered information from multiple sources and presented results.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Provided oversight to customer locations within specific timeframes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
Account Manager, 10/2004 to 09/2011
West Asset Management, Inc.San Francisco, CA,
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Prepared and recommended long-range plans for development of department personnel.
  • Onboarded new employees with training and new hire documentation.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
High School Diploma: , Expected in
Franklin Senior High School - Stockton, CA,
: Police Science, Expected in
Delta Community College - Stockton, CA,

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School Attended

  • Franklin Senior High School
  • Delta Community College

Job Titles Held:

  • Environmental Services Housekeeper
  • Environmental Services Supervisor
  • Account Manager


  • High School Diploma

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