Environmental Services Housekeeper resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Hardworking Environmental Service Housekeeper with strong record of quality, efficient work. Achieves daily cleaning targets by using good planning and prioritization skills. Jumps in quickly to handle messes, disinfect rooms and complete special cleaning projects.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Ambitious student pursuing Bachelor's degree eager to contribute developed knowledge in Instructional Design role. Skilled in secretarial and environmental service in both office and hospital settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Motivated to apply education and secretary abilities to enhance administration operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in Microsoft Office and Adobe Cloud with advanced interpersonal abilities.

  • Customer service
  • Outlook
  • PowerPoint
  • Word
  • MS Windows
  • Accounting skills
  • PC proficient
  • Multi-line phone systems
  • Advanced MS Office Suite knowledge
  • Faxing documents
  • Event coordination
  • Excel spreadsheets
  • Managing office supplies
  • Report analysis
  • Managing automated systems
  • Coordinating program activities
  • Record keeping and bookkeeping
  • Directing visitors
  • Issue response and resolution
  • Adobe Creative Cloud
  • Photoshop
05/2017 to Current
Environmental Services Housekeeper Integris Health Miami, OK,
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Cleaned beds by removing soiled linens, replacing each piece with new and remaking beds.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Implemented improved training procedures to better develop new personnel.
  • Managed maintenance activities, including supervising staff and inspecting equipment.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
09/2012 to 05/2014
Substitute Teacher Aide Hawkins Parnell Thackston & Young Llp New York, NY,
  • Taught small groups of students in all subjects.
  • Met with teacher and other assistants before students arrived to determine plans for day.
  • Assisted teacher in providing instruction to class.
  • Shared information about student progress and concerns with lead teacher.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Organized and distributed learning materials like homework, textbooks and classroom supplies.
  • Helped students master learning concepts through one-on-one and small group tutoring.
02/2011 to 11/2013
Receptionist Glacier Bancorp Lehi, UT,
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
08/1996 to 04/2003
Customer Service Manager Wal-Mart Stores City, STATE,
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
Expected in 07/2020
Bachelor of Arts: Instructional Design
Asbury University - Midway, KY,
Expected in 12/2013
Associate of Applied Science: Education
Gateway Community And Technical College - Edgewood, KY,

Perfect Attendance from 1st grade to 12th grade.

Actively involved in: Student Council, Vice President Freshman Year, Titan Leadership Corp, Foreign Language Club.

Kentucky Para Educator Assessment Certificate

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Resume Overview

School Attended

  • Asbury University
  • Gateway Community And Technical College

Job Titles Held:

  • Environmental Services Housekeeper
  • Substitute Teacher Aide
  • Receptionist
  • Customer Service Manager


  • Bachelor of Arts
  • Associate of Applied Science

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