Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

As a former employee at a manufacturing facility and warehouse, my background in the shipping office and warehouse included packaging merchandise for outbound domestic priority shipments, creating outbound shipping manifests, and tracking shipments. While supporting dealer and customer service, I was able to quickly respond to calls, create and input orders accurately and provide courteous professional support in a fast-paced work environment. My daily duties included creating accurate order entry, answering calls, troubleshooting issues, verifying orders and tracking shipments. I have excellent computer skills and am adept in Microsoft Suite of products (Word, Excel, PowerPoint, Outlook and Calendar). I am skilled using tracking and mapping software and various office equipment. I am also an avid gardener!

  • Appointment Setting
  • Effective communication
  • Scheduling
  • Travel planning
  • Customer/Client relations
  • Office administration
  • Multi-Line Telephone Systems
  • Customer and Client Relations
  • Mail handling
  • Database administration
  • Verbal and written communication
  • Sorting and labeling
  • Administrative support
  • Office management
  • Expense reporting
  • Bookkeeping
  • Telephone skills
  • Business administration
  • Package and labeling products for shipment
  • Tracking packages
  • Express shipping services
  • Order management
  • Utilizing various mapping software
  • Data entry
Work History
06/2020 to 08/2020
Enumerator (part-time) Forsyth County, North Carolina Winston Salem, NC,
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Planned efficient visitation routes by reviewing assignment area and planning schedule and routes, completed surveys and tracked additional expenses.
  • Maintained records of work, including hours, houses visited,
  • Utilized mapping software, daily rosters and ensured accurate data entry in the system of record.
06/2003 to 06/2019
Office Administrator Szanca Solutions, Inc. City, STATE,
  • Processed personnel for facility access at various sites requiring accurate record keeping, clear communication across all departments, document control in a courteous professional manner..
  • Maintained employee access files, initiated investigations and background checks, ensuring personnel were properly vetted.
  • Ensured company compliance on multiple contracts.
  • Proficient in Microsoft Office Suite including Word, Excel, Outlook PowerPoint,and Calendar and utilized Quickbooks for various data entry.
  • Monitored and maintained accurate record of travel expenses.
  • Experienced with protecting, handling, and storing Personally Identifiable Information (PII) and Personnel Health Information (PHI).
  • During first five years, maintained contractrecords, accounts receivables, accounts payable, and processed payroll for personnel.
  • Also supported company as technical recruiter for various programs as the company initially opened.
  • Created annual trainings and briefings in PowerPoint for personnel.
04/1994 to 06/2003
Shipping and Receiving Clerk /Customer Service Representative Cannondale Corporation City, STATE,
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Inside sale representative for Northeast Region of Cannondale dealers, and Canada.
  • Processed dealer orders, monitored inventory, tracked shipments, resolved customer issues.
  • Able to work in a fast-paced environment wit quick turnaround, courteous and professional telephone skills, ability to operate internal software programs, AS400 systems, and various shipper's software.
  • Efficient recordkeeping and multi-tasking abilities.
  • During periods of high order volume, volunteered to support the warehouse by picking and packing merchandise to ensure deliverables were met.
  • Responsible for Domestic inbound and outbound manifests, tracking shipments and saved the company thousands in shipping costs.
  • Packages and shipped expedited dealer orders utilizing FedEx and UPS.
  • Picked products, prepared labels, packaged product for domestic shipping.
Expected in
Associate of Arts: Medical Secretarial Curriculum
Hagerstown Business College - Hagerstown, MD,

Attended and maintained a 3.96 GPA

Expected in
High School Diploma:
Chestnut Ridge Senior High School - New Paris, PA
  • Elected to Senior Class Officer as Secretary
  • Member of FBLA; competed in State FBLA and placed 5th in state for stenography
Expected in 01/2003
Associate of Arts: Business Administration
University of Phoenix - Online,

Attended and completed some coursework in Business Administration

Expected in 07/1992
Associate of Arts: Opticianry
American Board of Opticianry - PA,

Pa Board Certified Optician

  • Acquisitions 101, Intermediate Systems Acquisitions, Indirect Costs, Fundamentals of Systems acquisitions, Business management,
  • Quickbooks, Alleghany College
  • Microsoft Excel Intermediate Certification, Computer Learning Network; Microsoft Word Certification (Cambria County Community College); Skills online training in PowerPoint, Outlook, and Calendar

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School Attended

  • Hagerstown Business College
  • Chestnut Ridge Senior High School
  • University of Phoenix
  • American Board of Opticianry

Job Titles Held:

  • Enumerator (part-time)
  • Office Administrator
  • Shipping and Receiving Clerk /Customer Service Representative


  • Associate of Arts
  • High School Diploma
  • Associate of Arts
  • Associate of Arts

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