As a manager at Friendly's Restaurant, I have a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.
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Graduated from Penncrest High School, Attended one year at Johnson & Whales University, Received Bronze and Silver Awards from Girl Scouts of America, Received Most Dedicated Dancer Award in 2010 from Parkside Academy, Received my Phlebotomy Certificate in 2011.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency, Scheduled and directed staff in daily work assignments to maximize productivity, Oversaw all aspects of the restaurant from the grill area, to the wait staff, and cash register management, Conducted inventory supply, Resolved any conflicts or problems during my shift.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training, Knowledge of foods, beverages, service techniques, and guest interactions, Assisted guests with making menu choices in an informative and helpful fashion, Delivered exceptional service by greeting and serving customers in a timely, friendly manner, Delivered exceptional, friendly and fast service, Effectively used items in stock to decrease waste and profit loss.
Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators, Managed closing duties, including restocking items and reconciliation of the cash drawer, Skillfully anticipated and addressed guests' service needs, Consistently adhered to quality expectations and standards, Delivered exceptional, friendly and fast service.
High-volume business, Worked all shifts, Worked every holiday, Assisted guests with making menu choices in an informative and helpful fashion, Delivered exceptional service by greeting and serving customers in a timely, friendly manner, Correctly calculated charges, issued bills and collected payments, Maintained a professional tone of voice and words at all times, including during peak rush hours, Politely answered phones promptly and recorded and confirmed reservations, Actively complied with all health department regulations and rectified issues immediately, Stocked deliveries in a timely and safe manner, Maintained an accurate wait list.
Assisted co-workers, Assisted diners with seating as needed, Cleaned and maintained the beverage area, display cases, equipment, and order transaction area, Cleaned bars, work areas, and tables, Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers, Greeted guests and sat them at tables or in waiting areas, Located items requested by customers, Stored clean equipment and utensils, Provided guests with menus, Continually kept carpets and floor clear of debris., Consistently adhered to quality expectations and standards.
3.3 GPA
3.6 GPA, Coursework in Pastry Arts, Classes in Restaurant and Facility Operations, Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine.
Coursework in Human Anatomy, Coursework in Bones, Veins, and Tendons, Received Phlebotomy Certificate
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